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AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!

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AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!

 

Broken_Live1.png Open enrollment is here!

Effective March 1- April 30th, qualified customers outside of the normal 30-day enrollment period may enroll their mobile number in a device protection product.

 

Don't miss out, after April 30th you lose the chance to enroll! 

 

We all know life happens, so we wanted to take a moment to share some of the great information we have around protecting your newly activated or upgraded devices. Especially if you are active and always on the move!


Taking Advantage of AT&T Device Protection

If you have an AT&T Protection Plan or want to check out what is available, know your options!

 

Filing A Claim?

Need to file a claim or check status of a claim? Visit our Claim Center. It is fast and simple!


Declining Deductible

Declining Deductible allows you to save up to 25%-50% off your standard deductible if you are claim free for at least 6 months at no additional monthly cost to you. Wondering what to expect or what your deductible will be? Check out our claim process.


Once your claim is approved, it may take 3-5 business days for your device to arrive.

 

Options To Protect YOUR Investment

Thinking about getting an AT&T Protection Plan? Know your options! Click on the links below for more information regarding pricing and options!

 

Multi-Device Protection Pack Mobile Protection Pack Mobile Insurance


Don’t have insurance? It is just a click away! Follow the instructions below to enroll!

 

1. Go to Account & services > My wireless.
2. Scroll to My Devices and select the device you want to manage.
3. Select Manage device & features > Get features for your device.
4. Scroll down and select a device protection option.
5. Follow the prompts to complete your change.

 

NoteYou only have 30 days to enroll from activation or upgrade.

 

Frequently Asked Questions:

• What is the cost of a screen repair?
• How many claims can I make?
• What devices are eligible?
• Answers to many other common questions

 

Visit our support page to get the answers to the questions above and more!

 

-ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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‎08-02-2017 1:43 PM

Re: AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!

Did you drop your phone? Is it not turning on? Did you step on it or did your dog use your device as a chew toy? Not to worry, if you have an AT&T Protection Pack, we have you covered! Check out the article above!

 

-ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 9
Contributor

Re: AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!

NO one is taking responsibility!!!  The store representative sold me an Otter Box case as well as glass screen protector.  A week after having the phone, it fell 21" off a nightstand, the screen protector popped off in one piece and the screen cracked.  Found out the store rep didn't install it properly and they refuse to cover the deductible.  $225!

No one will accept responsibility!   

Store says call AT&T.  AT&T says call the store!  Round and round...

Shame on you AT&T.  I've been a customer for over 10 years.  

Message 3 of 9
Contributor

How do I get insurance on my phone

How done get insurance on my phone
Message 4 of 9
Contributor

black screen

my kyocera hydro shore is working. all the notifications come through and everything.But the screen will not come on even when the phone is on. so i was wandering how could i replace the device since it is still under warranty or how could i fix this a hardreset didnt work and i cant see anything on the screen due to it not coming on, in order to do a master rest. so if you could please help me that would be great.

P.S. i use my phone for my schools work. so the sooner i get it fixed the sooner i can get back on track.

Message 5 of 9
Contributor

Re: black screen

 can I get a account

Message 6 of 9
Contributor

Re: black screen

Hey I don't know what's going on I called you get DirecTV and internet was on the phone for over an hour. I wanted to do the triple package so they transferred me to cell phone I asked if I can keep my old number 1 hour and 20 minutes on hold. I still don't got no cell service and the TV and internet scheduled to be hooked up I need that cancelled I don't have no more time to waste on the phone on hold

Message 7 of 9
Contributor

Re: black screen

K9yey 

Message 8 of 9
Voyager

Re: black screen

Yes

Message 9 of 9
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