We purchased 2 LG G5 with NEXT. Was just inquiring on when and how the gift come i.e. via mail or electronically. After purchase there was no additional info. Thanks
Congratulations on both your new LG G5 devices! Great phone!
The gift card that comes with these phones will be sent within 8 weeks as long as the account remains in active and good standing. The gift card will come via the mail.
All of the offer details can be viewed by clicking here! Once you scroll down to the bottom of the page, the last paragraph will provide the information of this offer.
Let us know if you have any other questions! Have a wonderful day!
I have been fighting for months to get my 300.00 credit from AT&T on this, We never received out gift card and after 3 months were advised to call to get a credit to the account, I have spend HOURS on the phone fighting to try to get this...I am actually on hold now as we speak!
I understand your concern in regards to receiving the $300 VISA reward card. We always want to make sure our customers’ needs are taken care of in an efficient manner. I can certainly provide you more information on this!
After some further research, the $300 Gift card promotion for the LG G5 was effective 11/18/16 through 12/29/16.For the gift card to be mailed out, your account would have needed to remain active and in good stating within 8 weeks. We have a great link : http://att.rewardpromo.com/ which can help check the status of your promotion.
If the link provided does not allow you to see your status, please contact us at @ATTMobilityCare to have us check further into this. We’d love to get this taken care of on your behalf.
Please let us know if this information helps! Have a wonderful day!
Yes that's how I got my card amount too. Totally unauthorized or approved of. The offer was for a Visa gift card not credit off the bill. I need that gift card to cover medical expenses. I can pay the $90 per 2 weeks for my phone bill. $90 don't buy special coated lens eyeglasses., that $300 visa card can. Thank you.
Thank you for visiting this thread! I’m sorry to hear you have been having similar situations arise as well. I would be happy to assist you with this matter.
I understand completely about expecting one thing and receiving another can be a huge inconvenience. In order to get this looked into more deeply, please contact us at @ATTMobilityCare so we can look further into this.
We look forward to hearing from you, and I hope you have a fantastic rest of your day.
I am still waiting for these prepaid gift cards and I am now under the impression I will not be receiving them. I am sadden I signed up for that promotion.
I purchased an LG phone on November 25th, 2016 on the black friday deal where you get a $300 visa card and STILL have no received it and NO ONE can help me. I have called every number there is and spoke with everyone and no one knows how to help me! Now that phone I bought is broken (piece of crap) and I have to pay the remaining balance on it. I need that money now. This is ridiculous.
ATTHelp
Community Support
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231.3K Messages
7 years ago
Hey there @TLWright1379!
Congratulations on both your new LG G5 devices! Great phone!
The gift card that comes with these phones will be sent within 8 weeks as long as the account remains in active and good standing. The gift card will come via the mail.
All of the offer details can be viewed by clicking here! Once you scroll down to the bottom of the page, the last paragraph will provide the information of this offer.
Let us know if you have any other questions! Have a wonderful day!
Bradilynn, AT&T Community Specialist
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jenypri
Contributor
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1 Message
7 years ago
I have been fighting for months to get my 300.00 credit from AT&T on this, We never received out gift card and after 3 months were advised to call to get a credit to the account, I have spend HOURS on the phone fighting to try to get this...I am actually on hold now as we speak!
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0
ATTHelp
Community Support
•
231.3K Messages
7 years ago
Hello @jenypri
I understand your concern in regards to receiving the $300 VISA reward card. We always want to make sure our customers’ needs are taken care of in an efficient manner. I can certainly provide you more information on this!
After some further research, the $300 Gift card promotion for the LG G5 was effective 11/18/16 through 12/29/16.For the gift card to be mailed out, your account would have needed to remain active and in good stating within 8 weeks. We have a great link : http://att.rewardpromo.com/ which can help check the status of your promotion.
If the link provided does not allow you to see your status, please contact us at @ATTMobilityCare to have us check further into this. We’d love to get this taken care of on your behalf.
Please let us know if this information helps! Have a wonderful day!
Vanessa, AT&T Community Specialist
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0
rcna89
Tutor
•
4 Messages
7 years ago
Yes that's how I got my card amount too. Totally unauthorized or approved of. The offer was for a Visa gift card not credit off the bill. I need that gift card to cover medical expenses. I can pay the $90 per 2 weeks for my phone bill. $90 don't buy special coated lens eyeglasses., that $300 visa card can. Thank you.
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0
ATTHelp
Community Support
•
231.3K Messages
7 years ago
Hello rcna89,
Thank you for visiting this thread! I’m sorry to hear you have been having similar situations arise as well. I would be happy to assist you with this matter.
I understand completely about expecting one thing and receiving another can be a huge inconvenience. In order to get this looked into more deeply, please contact us at @ATTMobilityCare so we can look further into this.
We look forward to hearing from you, and I hope you have a fantastic rest of your day.
Vanessa, AT&T Community Specialist
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0
cyruscoil
Contributor
•
1 Message
7 years ago
0
0
rcna89
Tutor
•
4 Messages
7 years ago
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0
aggrevated228
Contributor
•
3 Messages
7 years ago
I purchased an LG phone on November 25th, 2016 on the black friday deal where you get a $300 visa card and STILL have no received it and NO ONE can help me. I have called every number there is and spoke with everyone and no one knows how to help me! Now that phone I bought is broken (piece of crap) and I have to pay the remaining balance on it. I need that money now. This is ridiculous.
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