02-01-2018 8:46 AM
@htsaunders When you go through the move process, some devices are included in the move package. However, I would recommend taken any devices you can / want with you. You are able to have those installed at you new location along with the new devices that are provided in the package. Just be sure to let the Move Specialist know what devices you are bringing with you so they can be added to the installation appointment.
05-30-2018 2:24 PM
They will charge you $549 to install new service. They will not install the old equipment in lieu of the new to help underwrite the cost. ADT will install for me for $99 with the same monthly payment. Unbelievable that customer service can’t make decisions? I’ve had great service with AT&T but I’m not going to pay the $549 just to move. So good bye
05-31-2018 6:36 AM
@llll4him Hello. I have reviewed your posts. If you would like, please click on my user name and then click "Send PM" to send me a message with your name , address, contact info and account number, I will have a specialist reach out to you and hopefully be able to resolve this issue. Thank you.
03-07-2019 10:13 AM
I totally agree. I have been with ATT for years and have all of the services they offer but since I'm moving its crazy we must pay this amount. Its just another way to make money on their customers. Im considering changing everything (Mobile, Uverse and Cable). I will check with other Alarm providers.
03-07-2019 11:47 AM