Dear AT&T, please help guide me to the correct AT&T department responsible for this concern. My family is currently an AT&T Fiber Optic Internet customer. This email concerns the strictness of one of your stores. My son bought a wireless charging pad (see attached receipt) from the AT&T Store in Hanes Mall, Winston-Salem, NC. The street address is Hanes Mall, 3320 Silas Creek Parkway, #HU8808, Winston-Salem, NC, 27103. He bought this charger on 12/23/18 as a gift for his sister. In early January, she unpacked it to test on her Samsung S9. However, she has a case and a pop-socket, so she cannot use the charger. My son brought the charger back as a return on 1/8/19, which was 16 days past the purchase. In reading the receipt, I was surprised to see the return window was only 14 days, but I thought the store would provide a return as this was only 2 days past and it was a gift, meaning it had to work it’s way back to the purchaser. Surely this happens often with presents over Christmas. However, the salesperson would not process a return, citing the 14 day limit. He indicated we could speak to the manager, who was not there, for an exception. A few days later, I called the manager, confident he would authorize the return, but to my surprise, he also refused. My son is now stuck with a $41.63 expense for an item he has no use for. The manager said there was no way “in the system” to override the 14 day limit. Can the correct AT&T department intercede and authorize the return? I didn’t feel it was customer focused to be so rigid on a return policy over Christmas, particularly with good AT&T customers as our family is. I also though the 14 day windows was unreasonably tight, and no congruent with standard return windows of other stores. Please let me know what we may do to process a return. Thank you from a AT&T customer.
@stephen3410 Hello. My apologies for your frustration. You posted this in the AT&T Digital Iife forum. Unfortunately, i do not have the knowledge to be able to assist you with this. Have you tried posting this in the wireless forum ?
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.