04-27-2016 1:47 PM
Hello and welcome Digital Life customers!
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Solved by: Go to Solution.
07-20-2016 2:22 PM
07-20-2016 2:22 PM
07-22-2016 11:38 AM
07-22-2016 1:37 PM
07-28-2016 9:17 AM
Hello, I am a new customer to AT&T security system. I am just going to be honest, this is the most FRUSTRATING THING I have ever done. I signed up for a new, wireless, security system approximately two weeks ago. After the initial installation, the technician left, and I could not get my alarm to activate. After launching an online chat, and over an hour of the online person trying to help me, they had to schedule another technician to come back out because my NEW keypad was having issues. They came and got that fixed. Then I come home last night, barely a week and a half later, to a window censor that is showing to be offline. Again, I initiate an online chat. She tells me it is the door in my master bedroom. I don't have a door in my master bedroom. So, she has me go through the "popping off the censors" and putting them back on while she checks for the one that is supposedly "offline", none of the bedroom windows are it. So, we move onto the livingroom and the rest of the house. Apparently my censors were labeled incorrectly in their system also. We finally found the one that was not working, so, she had to order me another one to be delivered. At which point, I will put it on, and ship back the defective one. So, another two hours of my life wasted last night. After 19 years with my old land line security system, I never had this problem. I am BEYOND FRUSTRATED. If I was capable of having this system cancelled today, without paying an early termination fee, I would most certainly do it.
Kudos to Mandy (Amanda), my online chat technician last night for the job that she did in talking me through everything and keeping me calm. She was AMAZING, and is the only positive thing that I have to say about AT&T security at this time.
Just sign me "Wish I could turn back time"
09-11-2016 11:12 PM
I was convinced by an ATT wireless representative to switch to Digital Life. On paper they had a good package. They installed the system yesterday. Digital Life had a major system interruption today (still ongoing), which disabled all safety features at home including manual alarm set up. I had to wait an hour on-line to get the news. There was no warning from ATT. The representative did not ven know when the issue is going to be resolved. Does your CEO know about this?
You call yourself a security company? This is not just inconvenience. Safety is the issue. ATT Digital signs now advertise to the world - come and get it, this customer has the alarm system off. Does your CEO know about this?
Now guess what. Direct TV does not work either. (a week after it was installed). A technician is only available a week from now.
ATT is a good wirelsess company but judging from my short experience - lousy in everything else. I am that close to going back to where I came from.
09-12-2016 9:16 AM
09-12-2016 10:13 AM
I ordered Digital Life a week ago. Decided to cancel. Went into AT&T store where I purchased DL. Told to call 611. The end result was wrong number to assist me, transferred to 3 different numbers, finally reached DL and was on hold for 20 minutes. During conversation to cancel, rep kept pressuring me. Apparently she did not under the word "cancellation". A simple delete button on your website to cancel the service prior to it being installed would make sense, but no, AT&T wants to get you so frustrated and spend 1 hr to cancel when my time is just as much valued. I have been a customer since 1991 and just upgraded phones and now thinking of calling Sprint as I do not appreciate the hassle to cancel a product. This is not the way to treat customers. Simple "delete" button on your website to cancel orders that have not been installed with suffice. Still waiting to get the cancellation email sent to my business address - havent received it because apparently they don't give you the number over the phone (another issue). Why can't I get a cancellation number over the phone? A loyal customer is definitely thinking of switching as a result of this run around.
09-30-2016 5:53 AM
I am a VERY, VERY happy Digital Life customer who will be moving from Delaware to The Villages in the near future. I have just found out that Digital Life is NOT available at The Villages. I am so very dissapointed. I love this product and depend on it so much. PLEASE, please, please make Digital Life available in The Villages as soon as it is humanly and technilogically possible. I am not sure what I will do without it. PLEASE!!!
And while you are at it, making Uverse and internet available at The Villages would be nice too. I do have an alternative to these but there is no other security instrument I like anywhere near as well as Digital Life.