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Four ATT.COM orders cancelled


Four ATT.COM orders cancelled


I placed six orders on att.com yesterday, and today I got four emails saying order cancelled because they can't confirm my identify.

Below is one of the generic email.

Seems there are helpful ATT employees monitoring this community for similar issues. Please help me. BTW: I am not a current ATT customer.


Alex Wu (aka Xiaodong Wu)


We're unable to confirm your identity so your order has been canceled.

Feel free to a place a new order by visiting us in an AT&T store. Be sure to bring your identification.

Thank you for choosing AT&T.


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Community Support

Re: Four ATT.COM orders cancelled

@alexwu5 Were you attempting to place a Digital Life order? Or for another AT&T product?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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