01-02-2019 8:42 PM
Mine asks me to login on phone and check remember me. I have an iPhone X and login with Face ID. If I power cycle the phone and watch it will try to open but just goes blank or gives the circle loading but never finishes
01-07-2019 11:49 AM
01-09-2019 8:23 PM
Sorry for the late response. I ger a black screen when I open the app on my Apple Watch 4 with a circle spinning in the center of the screen.
02-12-2019 6:50 PM
It’s working again. However, when I don’t have my phone nearby the app in the watch ask that I login in the iPhone app using remember me. I have an IPhone X which uses Face ID to log in so I can’t do “remember me”. Any suggestions?
02-13-2019 7:53 AM
@fontp002 @DaKANGDA Hello. Would you both try something for me please? Go into the settings on your iphone, scroll down until you reach Digital Life, tap into it... turn face id off via the slider. Go back to your Digital Life app , login with your info and check the remember me box. Then you go back to settings and enable the face id again within the Digital Life app.
Would you let me know if this solves the issue?
The main issue here is regarding face id overriding everything and this comes from iOS and not the app. I am hoping that this solves the issue for you both. Please let me know . Thank you
02-13-2019 2:43 PM
@Foreman11 Hello. Face id isn't an option on the iphone 6 I don't believe. Have you checked your DL app on the watch lately? If not working, can you provide me some details as to what you are seeing or message you are getting? Thank you