Had digital life installed around 2013 and added a camera in 2018. When I added the camera, not once was I told that adding on a camera put me into a contract through the chat line or via an email. I say that to say that I never had too many problems with AT&T Digital Life until I sold my house. Once my house went into contract, I needed to figure out what to do with the digital life security system. From the chat line I was only told that I did not need to return any equipment. Okay, so I left the equipment with the home I sold. Fast forward to two months later (July 2019), I got a recorded call from digital life and I called them back. The representative told me that I had a past due bill of $39.97. I told them I had never received a final bill so I paid over the phone. Good, done with that bill Just today (8/13/19) , I received another recorded message to call digital life. I called them back and was told that I have a past due bill for an early termination fee of $551.77. Now mind you, I was never told that I would incur an early termination fee when I added the service, when I canceled the service or when I paid, what I thought was, the "final bill". And apparently when I spoke to the representative and paid the "final bill", according to the person I just spoke to, the representative wrote in the notes that I had been advised of the "early termination fee" of $551.77. THAT WAS A LIE! But of course, how do I prove that? When my new house is completed I was planning to have digital life installed. But guess what, NOT. I am so fed up with this company and AT&T in general. Customer service at these companies is the worst!. I currently have Uverse at my temporary residence because only AT&T services that area. I can't wait to get rid of them and will not look back. If I can help it, I will no longer use AT&T for anything. It's principle now.
@Thisislife Hello. My apologies for the issue. If you would please click on my user name and then click "Send PM" to send me a message with your name, address, contact info and account number, I can have this looked into and have a specialist contact you to resolve the issue. Thank you
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Thank you so much for escalating this matter. I am very pleased that this issue was resolved so quickly. I give an "Excellent" for the representative(s) who handled this matter and for a quick resolution. This issue has changed my opinion of Digital life's customer service and once my new home is ready, I will become a customer once again.