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Digital Life was good but...

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Digital Life was good but...

Had digital life installed around 2013 and added a camera in 2018.  When I added the camera, not once was I told that adding on a camera put me into a contract through the chat line or via an email.  I say that to say that I never had too many problems with AT&T Digital Life until I sold my house.  Once my house went into contract, I needed to figure out what to do with the digital life security system.  From the chat line I was only told that I did not need to return any equipment.  Okay, so I left the equipment with the home I sold.  Fast forward to two months later (July 2019), I got a recorded call from digital life and I called them back.  The representative told me that I had a past due bill of $39.97.  I told them I had never received a final bill so I paid over the phone.  Good, done with that bill  Just today (8/13/19) , I received another recorded message to call digital life.  I called them back and was told that I have a past due bill for an early termination fee of $551.77.  Now mind you, I was never told that I would incur an early termination fee when I added the service, when I canceled the service or when I paid, what I thought was, the "final bill".  And apparently when I spoke to the representative and paid the "final bill", according to the person I just spoke to, the representative wrote in the notes that I had been advised of the "early termination fee"  of $551.77.  THAT WAS A LIE!  But of course, how do I prove that?  When my new house is completed I was planning to have digital life installed.  But guess what, NOT.  I am so fed up with this company and AT&T in general.  Customer service at these companies is the worst!.  I currently have Uverse at my temporary residence because only AT&T services that area.  I can't wait to get rid of them and will not look back.  If I can help it, I will no longer use AT&T for anything.  It's principle now.

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Message 1 of 4
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Re: Digital Life was good but...

@Thisislife  Hello. My apologies for the issue. If you would please click on my user name and then click "Send PM" to send me a message with your name, address, contact info and account number, I can have this looked into and have a specialist contact you to resolve the issue. Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4

Re: Digital Life was good but...

Thank you so much for escalating this matter.  I am very pleased that this issue was resolved so quickly.  I give an "Excellent" for the representative(s) who handled this matter and for a quick resolution.  This issue has changed my opinion of Digital life's customer service and once my new home is ready, I will become a customer once again.

 

Thanks!

Message 3 of 4
Community Support

Re: Digital Life was good but...

@Thisislife  Hello. I am glad to hear all was resolved. Thank you for the kind response .

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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