Contributor
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2 Messages
warranty exchange
Has anyone had to exchange their LG g4 do to bootloop? If so how was the experience? Did you get the run around or did it go smoothly?
Contributor
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2 Messages
Accepted Solution
Official Solution
David606
Employee
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3.5K Messages
8 years ago
Retail stores do not do warranty. A device support center does though but they're only in the larger metropolitan areas...
https://www.att.com/esupport/article.html#!/wireless/KM1044996
Otherwise you can do it through the mail.
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David606
Employee
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3.5K Messages
8 years ago
Warranty exchanges on bootloop should be painless and no problem. Just as long as there is no physical damage or liquid damage AT&T will swap it out.
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hank75
Contributor
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2 Messages
8 years ago
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