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warranty exchange

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warranty exchange

Has anyone had to exchange their LG g4 do to bootloop? If so how was the experience? Did you get the run around or did it go smoothly?
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Employee

Re: warranty exchange

Warranty exchanges on bootloop should be painless and no problem. Just as long as there is no physical damage or liquid damage AT&T will swap it out.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Contributor

Re: warranty exchange

Can I swap at store or have do they have one shipped to me?
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Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎04-16-2016 1:00 PM

Re: warranty exchange

Retail stores do not do warranty. A device support center does though but they're only in the larger metropolitan areas...

 

https://www.att.com/esupport/article.html#!/wireless/KM1044996

 

Otherwise you can do it through the mail.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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