unlock moto z2 force

Hello @eugeniu313,

We're happy to help! If you device is AT&T branded and you meet our eligibility requirements, please visit our Device Unlock Portal to submit your unlock request. Once your request has been processed, you will receive an email letting you know if you have been approved to have it unlocked; if your request is denied, you are advised as to what you need to do to become eligible. 

Let us know if you have any further questions!

Bobbie, AT&T Community Specialist 

Hey @eugeniu313,

For your convenience, here are our eligibility requirements to have a device unlock request approved: 

• Have a device that isn’t reported lost, stolen, or involved with fraud.
• If you purchased your device with an installment or term agreement:
• Have active service for at least 60 days.
• Complete your contract (including paying any early termination fees). Or, pay off your installment agreement at least 24 hours before your unlock request.
• Confirm that your device isn’t active on another AT&T account.
• Wait 14 days after an upgrade to unlock your old device if you upgraded early. Or, wait 30 days if you have a business account.
• Verify your AT&T PREPAID^SM device has been active for at least 6 months, if applicable.
• Submit an unlock request, if you’re on active duty. After you submit a request, we’ll ask for your temporary or permanent change of station (TCS or PCS military documents). You don’t have to complete your installment agreement or contracts to be eligible to unlock your device.
• Get your company’s permission to unlock your business-owned device, if applicable.

If you have met all these requirements, I invite you to submit your request through our Device Unlock Portal. Requests typically take 2 business days to be processed, but may take longer. 

Let me know if you have any further questions!

Bobbie, AT&T Community Specialist