sim card problems

Contributor

sim card problems

i lost my (already severely damaged) SE W580i phone along with the sim card, but a friend lent me an old phone of theirs and well i have a new inactivated sim card. Would they charge me to activate it? Could I just call it in, or do I have to go to the ATT store? Would I keep my same number?
Message 1 of 4 (10,080 Views)
Highlighted
ACE - Expert
Solution
Accepted by topic author C_ortiz92
‎09-30-2015 1:39 AM

Re: sim card problems



C_ortiz92 wrote:
i lost my (already severely damaged) SE W580i phone along with the sim card, but a friend lent me an old phone of theirs and well i have a new inactivated sim card. Would they charge me to activate it? Could I just call it in, or do I have to go to the ATT store? Would I keep my same number?

I would recommend going to the AT&T store to activate it as then you can verify that everything is working correctly before leaving the store, but you should be able to activate over the phone as well.

No charge since you have both a phone and a SIM, and just tell them you're replacing a SIM on an existing account, that way you'll keep your number.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 4 (10,079 Views)
Contributor

Re: sim card problems

thanks! i did as you suggested and now my phone is working again
thanks again,
Smiley Happy
clarie <3
Message 3 of 4 (10,026 Views)
ACE - Expert

Re: sim card problems



C_ortiz92 wrote:
thanks! i did as you suggested and now my phone is working again
thanks again,
Smiley Happy
clarie <3

Glad to help!
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 4 (9,997 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.