paid ETF and still phone locked and unlock request denied

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paid ETF and still phone locked and unlock request denied

I paid ETF to get out of contract and this is my first device unlock request. It got denied saying that i maxed out. Sent a private message but still no solution. Been almost a month after paying my final bill. What's the process to create a consumer complaint against att for the mode in which they operate?

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Re: paid ETF and still phone locked and unlock request denied


sm_12bshan wrote:

I paid ETF to get out of contract and this is my first device unlock request. It got denied saying that i maxed out. Sent a private message but still no solution. Been almost a month after paying my final bill. What's the process to create a consumer complaint against att for the mode in which they operate?


I would recommend that you send a Private Message to Community Support is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST within 2 to 3 business days.

 

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Re: paid ETF and still phone locked and unlock request denied

Thanks. The private message worked and I got my phone unlocked.
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