AT&T Community Forums

paid ETF and still phone locked and unlock request denied

I paid ETF to get out of contract and this is my first device unlock request. It got denied saying that i maxed out. Sent a private message but still no solution. Been almost a month after paying my final bill. What's the process to create a consumer complaint against att for the mode in which they operate?

Responses

wingrider01

Expert

•

12.2K Messages

10 years ago

@sm_12bshan wrote:

I paid ETF to get out of contract and this is my first device unlock request. It got denied saying that i maxed out. Sent a private message but still no solution. Been almost a month after paying my final bill. What's the process to create a consumer complaint against att for the mode in which they operate?

I would recommend that you send a Private Message to Community Support @ATTHelpForums is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST within 2 to 3 business days.