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not prompted to enter device unlock code when using new sim card from different carrier

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not prompted to enter device unlock code when using new sim card from different carrier

I received my Unlocked code for my LG Phoenix 2 but when I insert a non-ATT sim card I don't get asked the Unlock code. What can I do to unlocked my phone. I'm in Taiwan phoneless! Help!

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Accepted by davidbk
‎11-27-2018 12:00 PM

Re: not prompted to enter device unlock code when using new sim card from different carrier

Hello @hjleonard1790, and thanks for reaching out for assistance.

 

To further help with unlocking the SIM card with your LG device:

 

1. Remove the SIM card from the device.

2. Power off the phone.

3. Insert the non- AT&T SIM back into the device.

4. Power on the phone.

5. Then enter the code.

 

Once that's done, the phone should be operational. You can also use our Device Support Article for additional inquires.

 

Let us know if this helps.

 

Dwight, AT&T Community Specialist

 


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