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Posted May 1, 2011
8:18:13 AM
nokia 6085 "G" question

i used to be able to go online with my gophone (like checking emails, etc.) ... but now, the "G" symbol at the top has a red line through it & i can no longer go online with it ... it still works to make & receive calls, and i can still text with it, but cannot go online at all ... when i first turn on the phone, the message i get is "packet data connection not available" ... then when i try to go online, the message i get is "link not available" ... this has been happening for about a week now ... any ideas as to what might be wrong??  thanks, in advance ...

i used to be able to go online with my gophone (like checking emails, etc.) ... but now, the "G" symbol at the top has a red line through it & i can no longer go online with it ... it still works to make & receive calls, and i can still text with it, but cannot go online at all ... when i first turn on the phone, the message i get is "packet data connection not available" ... then when i try to go online, the message i get is "link not available" ... this has been happening for about a week now ... any ideas as to what might be wrong??  thanks, in advance ...

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May 1, 2011 10:01:46 AM
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ACE - Master

If you haven't changed any of your phone's data connection settings, I would contact customer service and have them verify that the account provisioning is still active/correct for your data service.  They will also be able to walk you through a verification of the phone's settings if the problem doesn't appear to be account related.  Customer service can be reached at 1-800-331-0500 - I would call from another phone in case you do need to verify the phone's settings with customer service.

                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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nokia 6085 "G" question

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May 1, 2011 10:01:46 AM
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ACE - Master

If you haven't changed any of your phone's data connection settings, I would contact customer service and have them verify that the account provisioning is still active/correct for your data service.  They will also be able to walk you through a verification of the phone's settings if the problem doesn't appear to be account related.  Customer service can be reached at 1-800-331-0500 - I would call from another phone in case you do need to verify the phone's settings with customer service.

                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

If you haven't changed any of your phone's data connection settings, I would contact customer service and have them verify that the account provisioning is still active/correct for your data service.  They will also be able to walk you through a verification of the phone's settings if the problem doesn't appear to be account related.  Customer service can be reached at 1-800-331-0500 - I would call from another phone in case you do need to verify the phone's settings with customer service.

                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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May 1, 2011 11:26:09 AM
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thank you.

thank you.

Re: nokia 6085 "G" question

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May 2, 2011 4:13:38 AM
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ACE - Master

You're welcome. Smiley Happy

                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

You're welcome. Smiley Happy

                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: nokia 6085 "G" question

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