need to exchange my new phone!

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need to exchange my new phone!

Hi, I just bought the samsung galaxy s3 yesterday as an upgrade from a iPhone 3gs.

I am really unhappy with my decision and I want to know if its possible to exchange the phone 

for the iPhone 4s or 5. Please help! The galaxy s3 is a great phone, I'm just so used to the iPhone and feel it would be 

better to go back to it, if thats possible. Thank you!!

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Accepted by ATTJulieCS (Community Support)
‎09-30-2015 1:39 AM

Re: need to exchange my new phone!

All you have to do is contact the original point of sale that you got the phone from and proceed with the return/exchange. see signature below for return policy.
Message 2 of 8 (2,829 Views)

Re: need to exchange my new phone!

i dont want to cancel my service, i just want a different phone. does that still apply?

Message 3 of 8 (2,824 Views)
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Re: need to exchange my new phone!

yes it does indubitably
Message 4 of 8 (2,820 Views)

Re: need to exchange my new phone!

ok thank you! and i just go to the store and say i want to exchange it for an iphone and i'll be able to get it same day?

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Accepted by topic author pinklady822
‎09-30-2015 1:39 AM

Re: need to exchange my new phone!

As long as you bought it in the store and as long as they have the phone you want in stock yes you can, but if there is a price difference you will have to pay it when you get the new phone.
Message 6 of 8 (2,790 Views)

Re: need to exchange my new phone!

thank you for your help!

Message 7 of 8 (2,787 Views)
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Re: need to exchange my new phone!


pinklady822 wrote:

thank you for your help!


you mention a iphone 5 - chances of getting one in store is slim - average wait is 14 to 21 business days. If you want a 5 then your best bet would be to return the phone completely and revert back to your old phone what you wait for the 5 to come in. Also there could be a 35 percent restock fee. The buyers remores period is 2 weeks (14 days)

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