Explore & discover

Helpful Links

lumia 640

Highlighted
Contributor

lumia 640

I have wi-fi and internet  on phoneA game that prevously played was played using wi-fi now trying to play it states no internet or wi-fi service

1,156 Views
Message 1 of 2
Community Support
Solution
Accepted by topic author
Accepted by pts194611
‎10-09-2015 4:14 PM

Re: lumia 640

Hello @pts194611

 

If I read your post correctly, it sounds like you’re having an issue with a 3rd party app not connecting to any sort of data connection, either wifi or the AT&T data network.

 

If that is the case have you had a chance to check if there are any updates for that app?

 

You can try to uninstall the app from the device and reinstall it. If those actions do not work, I would suggest to contact the app developer, to get further assistance.

 

Thanks,

Charise

 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 2
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support