forgot screen unlock code

Hello @Kailey06!

I am sorry to hear you are having trouble accessing your device due to a security code issue. I will be delighted to assist!

I know the importance of having this issue resolved. The good news is I have a few options you can try!

If you forgot your unlock code, normally Android devices allow you to reset your code through your Google account if you have Google’s Android Device Manager enabled. Please follow these simple steps to complete the process:

1. Log into your account here utilizing the same Google account you use on your phone.
2. Select the device you’re locked out of and select Erase to remotely erase it. 
3. You’ll be able to set it up from scratch afterwards - the lock code will be removed, but the device will also be wiped, so it is recommended to perform this step only if your device has been backed up to avoid losing important data.

As an alternative, If you haven’t enabled Google’s Android Device Manager on your phone, or you are utilizing an Apple device, you can perform a factory-reset Please click here to view step-by-step instructions. Make sure to select your phone’s make and model > Tutorials > Troubleshooting > Reset Device.

I hope these options help! Please let us know if you have any other questions.

Have a nice day!

Anabel, AT&T Community Specialist