My phone was stolen so i filed a claim and received a new one. I payed $200+ for a broken phone? Half the screen is dark and i went to Att to set it up and she was shocked that insurance sent me this phone. What do i do?
Receiving a broken phone after replacing it can raise a concern, especially if it was a replacement from an Insurance claim! I can guide you on the proper route to handle this.
Please click here for Asurion’s page and go to How do I file a claim? You will see Asurion’s contact information to speak directly with them and discuss the available options for this recent order since they replaced it.
I hope this information helps. Have a great day!
Adam, AT&T Community Specialist
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