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Why did asurion send me a broken phone?

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Why did asurion send me a broken phone?

My phone was stolen so i filed a claim and received a new one. I payed $200+ for a broken phone? Half the screen is dark and i went to Att to set it up and she was shocked that insurance sent me this phone. What do i do? 

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Accepted by ATTDanW
‎06-29-2018 2:21 PM

Re: Why did asurion send me a broken phone?

Hello @Akeile,


Receiving a broken phone after replacing it can raise a concern, especially if it was a replacement from an Insurance claim!  I can guide you on the proper route to handle this.


Please click here for Asurion’s page and go to How do I file a claim?  You will see Asurion’s contact information to speak directly with them and discuss the available options for this recent order since they replaced it.


I hope this information helps.  Have a great day!


Adam, AT&T Community Specialist


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