Contributor
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1 Message
When does BOGO promotion take effect?
I got two phones with the buy one get one free special and I'm being charged for both. I have already talked to someone about this and they claimed it was fixed but it is still on my bill.
Accepted Solution
Official Solution
billsite34
Guru
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321 Messages
8 years ago
According to the offer your bill credits start within 3 months and you must adhere to all the restrictions:
Must buy on installment agreements. Taxes on full retail prices due at sale. Down payment option available. Service: Qualified monthly wireless service (voice and data) required on both (currently minimum $70 per month on Mobile Share Value®. Existing customers can add to current plans which may be less). Bill Credit: Both lines must be on the same account and be active and in good standing for 30 days for credits to start. Total available bill credit varies by manufacturer. Get up to $650 in 30 monthly bill credits of up to $21.67 starting within 3 bills for installment payments. To get all bill credits, eligible device must remain on AT&T Next agreement with qualified service for 30 months (if you cancel service you will owe remaining installment balance of up to $950). If upgrade or pay up/off agreement early, your credits may cease. Return: If you return one device, you are not eligible for offer. Restocking fee up to $35 each.
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applelicious
Tutor
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6 Messages
8 years ago
Can i still return the other phone? i dont want to pay for this every month anymore since i dont get any credit.
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formerlyknownas
ACE - Sage
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117K Messages
8 years ago
You have only 14 days to turn a phone. Since you don't get the credits until 3 months later, you would be well past the return period.
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vjayrkv
Contributor
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1 Message
8 years ago
I am one of the victim of this foolish terms and conditions. I am being charged for the new line added under Bogo offer. Called customer service several times, opened a case to investigate and the case was closed with no further communication to me. Any comments on this Scholar?
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formerlyknownas
ACE - Sage
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117K Messages
8 years ago
@vjayrkv. You certainly didn't think a free phone wouldn't come with a catch? The catch is you had to add a line and PAY for it. If you cancel the line, the credits stop and you will owe the balance on the phone.
Just like free tablets require a line of PAID service.
Sample of the fine print ....
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