Troubleshoot your device issues
Holler1167's profile

Contributor

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1 Message

Tuesday, December 12th, 2017 9:20 PM

Video calling Samsung Galaxy S8 active

I can't get the video calling to work on my S8 active any help would be nice to have 

Community Support

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230.7K Messages

6 years ago

Hello @Holler1167,


We are sorry to hear you are experiencing some issues with your video. I would be more than happy to help with these issues and find the best possible resolution.


I would first recommend updating all your software. This will better allow the function of video calling. We have our device support tool which will provide you in more troubleshooting options for your video calling options.


If these issues still occur I would love to take a deeper look into some options for you. If you can please message us @ATTCares, I would be happy to reach out to you and locate what may be occurring with your device. We can work together to best troubleshoot this!


We look forward to hearing from you. Have a wonderful day!


James, AT&T Community Specialist

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