Troubleshoot your device issues
ricardolivori's profile

Contributor

 • 

1 Message

Tuesday, November 7th, 2017 10:57 PM

Unlocking from ATT on a gifted GoPhone.

I have recently started my GoPhone service abouty 3 months ago and still have it on my personal phone I bought from China.  My friend wanted my old phone so I gave it to him but he uses a different service provider and wants to unlock it so he can continue with his service.  I do not have the phone but I have the IMEI number and was told by my friend I had to enter my social security number along with it on the ATT unlock website. I am not seeing the option to do that so how should that GoPohne be unlocked when it is no longer mine but I still have prepaid service on my current phone?

ACE - Expert

 • 

64.7K Messages

6 years ago

Just enter the unlock request as a non customer. All you need is the imei. No SSN is required for any unlock request.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.