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Unlocked/Unbranded Phones ... Do not even think about trying to use them on the AT&T network ....

Unlocked/Unbranded Phones ... Do not even think about trying to use them on the AT&T network ....

Motorola Z Play  I am giving it a poor rating because I would like to warn potential buyers of what to expect when buying an unlocked non-branded phone for use on AT&T and other so called compatible nnetworks. I have had the smartphone for two weeks and AT&T will not activate and allow some basic functionality. You will not be able to make HD (High Def Voice Calls) otherwise known as VOLTE or 4G LTE Voice calling or be able to use Wi-Fi calling. AT&T will not allow the revs in the software downloads for these now most basic technologies to operate. Their lame excuse is that these smartphones and that technology have not been sufficiently tested on their networks. Totally ludicrous ... At this point in the game 4G voice calling and WI-FI calling major bugs have all been worked out. Verizon actually has this same phone branded and HD voice/Wi-Fi calling seem to work just fine on their networks. So now all your voice calls will go over over their old 3G HSPA network. Now companies like Verizon have stopped building 2G/3G on their new cell sites about some 4 years ago. So If your smartphone won't originate a 4G voice call you basically will have no service for voice calling. I am not sure about AT&T and if they are still deploying HSPA+ on their new builds. One cannot get a straight answer. Also, I have experienced incoming call failures while the smartphone sits on the LTE carrier and there is an incoming call. The phone has difficulty in then completing/setting up the incoming call on the 3G network. Its intermittent but definitely an issue. In addition, an IMEI (ESN) miss match condition shows on your subscriber info internal to AT&T. In order for LTE to continue to operate on your smartphone they have to keep your old IMEI provisioned or some other bogus IMEI from a branded device. If one day their policy should change on this matter you WILL NOT have LTE data service at all but be forced solely onto their 3G network at 3G speeds although paying for 4G.  Another important point is AT&T's advisement to use a 2nd party Wi-Fi calling app like hangouts or Skype on these unbranded smartphones that don't offer Wi-Fi calling. There are so many issues in going that route, like not being able to receive incoming calls using your cell number, that this direction deserves a whole write up on its own. With all of these issues I would not even dare to use this smartphone for international roaming. Given AT&T's logic perhaps we all should turn down electric light and go back to rotary dial telephones as well. Perhaps electricity and push button phones have not been tested properly as well and should not be allowed ...... The real reason of course comes down to $$$ and sense. AT&T and the like are not making money on these smartphones so that is more the real reason to have such an insane policy.  ...... I am sure I will find many other issues if I decide to keep using this smartphone. These phone manufacturers should not be allowed to sell this equipment and the carriers should not allow these smartphones to be activated at all given the limitations that are present. How would you like an automobile that is "air conditioner ready" but the auto maker won't install the compressor to activate the air conditioning because they did not sell you the car ....... Well ....  Welcome to AT&T Mobility ....

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Message 1 of 26
ACE - Expert

Re: Unlocked/Unbranded Phones ... Do not even think about trying to use them on the AT&T network ...


@vinrossgmailcom wrote:
I've was engineer for VZW for the past 25 years.
Not going to argue with you. .. there is nothing you can say
that I can't debunk with 1st hand knowledge ....

Debunking things like broadly saying that NON-AT&T phones won't USE WiFi calling? Wait, you're the one who said that....

 

Your "1st hand knowledge" started off pretty shaky with facts.  And now you reveal you're an expert?

 

Do you really think AT&T is making that much on the phones, compared to the service? (This is a question, it's not meant to be rhetorical). If that was really the case, they could just charge more for the service and do a $5 or $10 Next discount? 

 

Companies like vz stopped deploying 3g technologies with LTE some five
years ago. .... does AtT still deploy HSPA on their new cell builds ??

I'm not sure why you are talking about 3G so much.  You brought it up again in this post (#15) but no one else seems to be talking about 3G. It feels like you're arguing with someone here but not certain who... The forum does allow quoting software so that your comments appear with the context to what you are replying to and makes it a little more clear.

 

And your two part question is a weird question, you mention something about 5 years ago (with a different company) and as a follow up then ask if AT&T STILL does that. You're leaving out out the 4 years in between (when they could have stopped) as a possibility.

 

 

 

 

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Message 16 of 26
ACE - Expert

Re: LTE ...


vinrossgmailcom wrote:
I've was engineer for VZW for the past 25 years. Your time line is off.
Companies like vz stopped deploying 3g technologies with LTE some five
years ago. .... does AtT still deploy HSPA on their new cell builds ??
Please !!! Not going to argue with you. .. there is nothing you can say
that I can't debunk with 1st hand knowledge ....

actually yes att is deploying both 3g and 4g lte tech in towers...  Its not like there are a ton of flip phones out there that are volte yet.  Verizon is still using old tech because LTE is not everywhere yet.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 17 of 26
Contributor

Re: LTE ...

Old thread and old ATT problem...still no solution.

Got an unlocked Moto G5 with all WW bands and ATT is still not allowing VOLTE on "bring your own phones", this means that while on a phone call, you cannot access data...ie on the road in a call, and cannot access maps for traffic, locations of interest etc etc

 

Meanwhile my other account on T-Mob VOLTE works just fine on wife's G5(bought 3 from cosco), easy to check as you see LTE symbol still on while on a call and accessing data.

 

Anybody know if ATT has any plans to stop this nonsense on even-brand-new unlocked phones?

 

Message 18 of 26
ACE - Expert

Re: LTE ...

Works fine on the pixel 2....  It won't be certified on cheap phones like the Moto g line because Lenovo won't pay for it because it will raise the price.   The honor 7 was a 300 dollar phone that suppprted volte.  You can still use data while on a call it just drops to 3g from LTE.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 19 of 26

Re: LTE ...

Does At&T still deploy HSPA on new cell sites? Or do you strictly do LTE
only on new cells?
Message 20 of 26
Employee

Re: LTE ...

As far as I know, it will remain the way it is for the foreseeable future.
If I were setting expectations it would be that only the current unlocked
phones that get VOLTE will be the ones that can use it (iPhone, global S8,
HTC10, Pop Idol 4?)
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 21 of 26
Contributor

Re: LTE ...

Yes I understand ATT certified the Pixel2 (about $700 I think) and 3 or 4 others, not shure their criteria.

The G5plus's were about $160, big difference in price, but both do same thing "for me", for next couple years that I will have them anyway.

The cert is clearly an ATT choice as T-Mob supports the feature on same phone(and an older Moto X too) so the phones are capable on GSM networks at least(cant speak for CDMA S and V)

I will say that on trip thru Asia that just returned from, T-Mob G5 was flawless across Japan, China, HK, Malasia and Thailand plus couple EU stops using their free WW "slow" data(which then means free calls using Hangouts)

Needless to say, my ATT G5 was a paperweight.  

Anyway, since it sounds like ATT will continue locking out almost all BYO phones from VOIP, and the other services that require VOIP(wifi calling, HD etc), I know what I gotto do.

Message 22 of 26
ACE - Sage

Re: LTE ...

It’s going to take the pressure from t-mobile, which may take a few years yet, to get ATT to remove head from the sand.  

Unfortunately t-mo is still only a baby pink network in far to many places to be a viable option.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 23 of 26
Contributor

Re: LTE ...

I think also alot of it is their "tier 2" tech support as well as 98% of their employees have no idea what they are doing or what any of this does. It's very simple to register ims. And no they make a TON of money requesting special models from manufacturers with requested services be disabled and reselling the crippled device for more than the manufacturer sells the original device for. They just plain have no idea how to register devices that are not plug in play.

Message 24 of 26
Highlighted
ACE - Sage

Re: LTE ...

@csiler

It does not matter what they do or don’t know.  Phones work if they are programmed/have software that allows them to work, because At&t allowed it.  

   The Pixel 3 is the first non carrier android that ATT allowed in.  It will get VoLTE and Wifi calling.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 25 of 26
ACE - Expert

Re: LTE ...


@csiler wrote:

I think also alot of it is their "tier 2" tech support as well as 98% of their employees have no idea what they are doing or what any of this does. It's very simple to register ims. And no they make a TON of money requesting special models from manufacturers with requested services be disabled and reselling the crippled device for more than the manufacturer sells the original device for. They just plain have no idea how to register devices that are not plug in play.


There is more to the IMS than just ATT's system as there are IMS settings on the phones also.  ATT can not send updates to phones it does not control the software on.  Each company can do what google did and have the device certified to work.  Verizon is requiring the same thing with new LTE devices.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 26 of 26
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