Explore & discover

Helpful Links

Re: Unlock device


Unlock device

How do I request a new email to unlock my device if the first email didn't get sent.

Message 1 of 5
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎12-03-2018 3:36 PM

Re: Unlock device

Hello @FaviolaV94,

We'd love to help you unlock your device! In this situation, you would need to re-submit another request in the unlock portal. From that point, ensure the e-mail is correct and then you should be good to go. Let us know if you have any other questions or concerns!

Collin, AT&T Community Specialist

Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 5

Re: Unlock device

My issue is that they said that the unlock email was sent to my email address but I can't find it in either my inbox or spam folder. Can someone help me?

Message 3 of 5
ACE - Professor

Re: Unlock device

@seansaw Were you using Gmail?  We have seen problems with Gmail users not receiving replies. Try using another email service. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 5

Re: Unlock device

I tried to use another email but the request is pending. I guess I will have to wait until this request cancels itself?

Message 5 of 5
Share this topic
Share this topic
NEW - Take a look at our best value & price ever for unlimited wireless - AT&T Unlimited Starter and AT&T Unlimited Extra plans!

Additional Support