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Re: Unlock device

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Unlock device

How do I request a new email to unlock my device if the first email didn't get sent.

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Accepted by ATTKevin
‎12-03-2018 3:36 PM

Re: Unlock device

Hello @FaviolaV94,


We'd love to help you unlock your device! In this situation, you would need to re-submit another request in the unlock portal. From that point, ensure the e-mail is correct and then you should be good to go. Let us know if you have any other questions or concerns!


Collin, AT&T Community Specialist


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Message 2 of 5
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Tutor

Re: Unlock device

My issue is that they said that the unlock email was sent to my email address but I can't find it in either my inbox or spam folder. Can someone help me?

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ACE - Professor

Re: Unlock device

@seansaw Were you using Gmail?  We have seen problems with Gmail users not receiving replies. Try using another email service. 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 5
Tutor

Re: Unlock device

I tried to use another email but the request is pending. I guess I will have to wait until this request cancels itself?

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