We'd love to help you unlock your device! In this situation, you would need to re-submit another request in the unlock portal. From that point, ensure the e-mail is correct and then you should be good to go. Let us know if you have any other questions or concerns!
Collin, AT&T Community Specialist
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Award for Community Excellence 2019 Achiever* *I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.