12-01-2018 7:06 AM
We'd love to help you unlock your device! In this situation, you would need to re-submit another request in the unlock portal. From that point, ensure the e-mail is correct and then you should be good to go. Let us know if you have any other questions or concerns!
Collin, AT&T Community Specialist
03-19-2019 6:23 PM
My issue is that they said that the unlock email was sent to my email address but I can't find it in either my inbox or spam folder. Can someone help me?