Contributor
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2 Messages
Unlock device carrier
I have tried to submit a request to unlock my devices carrier and it says wait 30 days, but gives no error. Why? I checked my device and it’s whitelisted so what’s the problem? It says that i have tried too many times but nothing more.
formerlyknownas
ACE - Sage
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117.1K Messages
5 years ago
Not enough information. Are you a customer? How long has the phone been on AT&T?
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ATTHelp
Community Support
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231.4K Messages
5 years ago
Hello @Christian.Ramos
Thanks for your post. We can definitely help with your device unlock request.
You must meet all eligibility requirements prior to successfully unlocking your device. Check out the requirements, and if you meet them all - simply reply back so we can take a closer look.
Kenneth, AT&T Community Specialist
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