Tutor
•
3 Messages
Unlock Surface 3 with Windows 10
I receive the unlock code but when I enter to the attallaccess only apears two options, one to activate a montly att activation and other to activate a att prepaid. I dont see the option to unlock the LTE. I am using Windows 10 PRO and I am in Peru.
Accepted Solution
Official Solution
Mpjean
Tutor
•
3 Messages
6 years ago
0
0
ATTHelp
Community Support
•
231.4K Messages
6 years ago
Hi there @Mpjean,
Thank you for visiting our Community Forum's. Having your device unlocked offers many benefits! I'm sorry to hear you're experiencing trouble with getting this done. It's my pleasure to help!
I definitely want to take a look into your unlock request. Can you please send me a private message to @ATTHelp including any details regarding this unlock? Thanks so much for your time.
I look forward to working with you! Have a wonderful day.
Jess, AT&T Community Specialist
0
0
eddie82
Contributor
•
3 Messages
6 years ago
The same thing has happened to me with my surface. I’m in the US and I received a unlock code from ATT I believe it’s a 16 digit number but I don’t know where I can type it in. I have put different SIM cards in my device and they show the carrier but say no service if I putt an ATT Sim it works just fine and I tried the app but I only have the 2 activate options. Can you please assist me as well?
0
0
formerlyknownas
ACE - Sage
•
117.1K Messages
6 years ago
@Mpjean
Thank you for posting the solution. It should have been posted on the public forum by ATT Support. Apparently it’s top secret 🙄.
Hopefully others will find your post if they have the same question.
0
0
eddie82
Contributor
•
3 Messages
6 years ago
So the only way to get it unlocked is to downgrade to windows 8, do you
have to buy a license for windows 8? Then upgrade back to windows 10, will
all my settings and apps remain the same through this whole process?
0
0
Mpjean
Tutor
•
3 Messages
6 years ago
0
0
frankjhu
Tutor
•
6 Messages
6 years ago
ss
0
0
frankjhu
Tutor
•
6 Messages
6 years ago
It was a 5.xx.xx version of AT&T Communication manager/All Access. I have since wiped the tablet and installed Windows 10 on it. I didn't document how I got it installed as I had tried install/uninstall of quite a few versions and repeatedly.
0
0
frankjhu
Tutor
•
6 Messages
6 years ago
I just managed to restore from the Microsoft Windows 8.1 image for my S3, and see AT&T AllAccess version 4.0.2.581 included. Yet the utility still does not prompt for unlock code (with a T-Mobile sim inserted that the OS can detect). I am trying some other things now.
0
0
Inserio
Contributor
•
2 Messages
6 years ago
I am trying to do the same thing with a Surface 3 I am working with. Have you made any progress over the past few days? Do you know what version of the AT&T AllAccess/Communications Manager is required for the unlock code prompt to appear? And if you have gotten it working, is there any chance you can link the specific Windows image used?
0
0