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Unlock Phone - Things To Know From AT&T

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Unlock Phone - Things To Know From AT&T

 

DeviceUnlock_.png

Unlocking Your Device - Requests & Facts

 

Your device is designed to work on the AT&T wireless network, and may require a device unlock to operate on another compatible wireless network. AT&T can send you unlock instructions upon request, provided that we can reasonably obtain them from the manufacturer and that you meet the requirements below. You should receive a response within two business days.You will find information on how to unlock your device and answers to most questions below.

 

Notice: AT&T cannot unlock devices from other wireless carriers. 

 

How To Request A Device Unlock 

  1. Go to our Device Unlock portal.
  2. Select Yes if you are an AT&T Customer, No if you are not an AT&T customer
  3. Enter your telephone # if you are an AT&T Customer. Enter your IMEI if you are a non-AT&T Customer.
  4. Follow the prompts. 

If you have an issue with the site, delete cache, cookies, and restart your browser. In some instances you may need to use another browser. 

 

Business customers can request an unlock code for a business device Here.

 

To check status of your request

  1. Go to our Status Portal.
  2.  Enter your IMEI Number & Request Number.
  3. Follow the prompts.

General Requirements for All Unlock Requests

  • The device must be designed for use on, and locked to, the AT&T wireless network. (For help see Device Unlock Support)
  • It must not be reported lost or stolen.
  • It’s not associated with fraudulent activity.
  • All the device’s service commitments and installment plans are completed, and all early termination fees are paid in full.
  • The device is not currently active on a different AT&T customer’s account.
  • If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device.

eBay & Non-AT&T Purchases

If a phone is purchased from a non-AT&T authorized dealer or sites like eBay, AT&T may be unable to unlock the device. Before purchasing the device, make sure the seller performs the unlock request. In some instances, you will have to contact the seller to perform the request. If the device was purchased by another provider, they should have online resources to unlock the device.

 

Postpaid Customers

  • Your account must be active for at least 60 days, with no past due or unpaid balance.

Prepaid / GoPhone®

  • The device must be active for at least six months of paid service.

Non-AT&T Mobility Customers

  • You’ve never had an AT&T wireless account and you meet the General Requirements for unlock requests.

Deployed Military Personnel (Current AT&T Customers Only)

  • Current AT&T customers who are active and deployed military personnel, and have provided deployment verification, need to meet all the General Requirements, except those related to the device's service commitments, installment plans and early termination fees.
  • AT&T, at its sole discretion, may limit the number of devices military personnel can unlock.

Important:

AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.

 

ChrisZ, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
55,619 Views
Message 4 of 280
Mentor

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic

@DPenhead it’s hilarious anyone with a paid off att locked phone can see their portal doesnt work a large part of the time. Most faimilies have at least one in the home. Everyone in this forum has numerous emails they could post supporting and corroborating the same experience. Once you destroy your brand name and reputation it DOESNT come back.

Message 121 of 280
Mentor

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic

Okay. Let's break this down to the facts. Maybe I am not understanding some aspect of this, so let us try this again a different way, shall we?

1 - My phone IS unlocked with the unlocking code that was given to me by AT&T directly. They put me through a process to verify my email and information, then gave me the code. I wrote it down. I used it on my phone within 5 minutes and instantly received a notice on my phone telling me that it was unlocked. 

 

2 - The phone is unlocked.

 

3 - It does not read a brand new MicroSIM card, but will use anyone else's MicroSIM card without an issue at all and the phone operates perfectly with their card from their phone in this phone. I have only tried it on the AT&T network and I have shown people in the AT&T store that it works just like I am saying that it does. I can access the internet via WiFi with it, but I do not need a SIM card for that. The phone operates flawlessly, except the menu for editing the Access Point Names is greyed out. 

 

 

What am I missing? Why will this not work for me? Am I missing some aspect to this process? I have 100% permission from AT&T management for this to work and my phone IS UNLOCKED. Does anyone have a solution? I grow weary of debating about right and wrong... What does that accomplish? I know there is a solution to this... Would flashing it resolve it?  

 

Thanks. Smiley Happy

Message 122 of 280
ACE - Sage

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic

@DPenhead  Does your ATT SIM card work in other phones?   

You do not need to unlock an ATT phone to work on ATT.   If the phone works with other Att SIM cards, but your SIM card doesn’t work in ATT phones, then it’s  the SIM card.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 123 of 280
Mentor

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic

@GLIMMERMAN76 you say its a problem with apples server because they control the unlock? Wrong. All that ATT has to do is send an authenticated api call to the apple server with the IMEI they would like to unlock. Apple would prefer if phones were kept unlocked so their customers could go to the carrier which provides the best experience. Remember they use iphones too. The only people that like ATT are those that receive incentives for making opinionated arguments, misleading comments, and undefinitive statements, on this forum. Yeah you get a great price, your phones unlocked, while us real customers get screwed. at-least you guys put a expert by your posts so we know who is completely full of it and whose a real customer. @DPenhead these guys must think customers know nothing about technology.
Message 124 of 280
Mentor

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic

We tried 4 different brand new nano-SIM cards, in two different phones, in 5 different stores. None of those work because it will not read new SIM cards from any network. I have a blank SIM card from another network and it also does not see it. It will however operate perfectly with any nano-SIM card that has been activated on any other AT&T phone and is currently being used on that phone as a paid and up-to-date customer of AT&T...just like I am...

1 - It is NOT the SIM card that is bad.

 

2 - It is NOT the SIM card reader that is bad.

 

3 - The phone works perfectly with another SIM card in it.

 

 

Any other ideas?

 

Thanks.

 

Dave

 

 

Message 125 of 280
ACE - Sage

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic


@JoeJohn wrote:
@GLIMMERMAN76 you say its a problem with apples server because they control the unlock? Wrong. All that ATT has to do is send an authenticated api call to the apple server with the IMEI they would like to unlock. Apple would prefer if phones were kept unlocked so their customers could go to the carrier which provides the best experience. Remember they use iphones too. The only people that like ATT are those that receive incentives for making opinionated arguments, misleading comments, and undefinitive statements, on this forum. Yeah you get a great price, your phones unlocked, while us real customers get screwed. at-least you guys put a expert by your posts so we know who is completely full of it and whose a real customer. @DPenhead these guys must think customers know nothing about technology.

The iPhone unlock is strictly an Apple server function.  When activated through a carrier with a universal phone it locks the phone to apple servers.  

I don’t know who you think gets a great price.  I don’t get an price break from ATT, I don’t work for them.  Neither does @GLIMMERMAN76

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 126 of 280
Mentor

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic

'Does your ATT SIM card work in other phones?'

Not for that phone. I have a SIM for my current AT&T phone, but it is my backup phone with a cracked screen from a few years ago and the SIM is a different size. It is bigger.

Message 127 of 280
ACE - Sage

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic

@DPenhead

Yeah, activate the new SIM card in a different phone.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 128 of 280
Mentor

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic

I want to say there was some kind of issue with that. I discussed doing that at one of the stores, but I think something kept us from doing it. I don't know. I don't remember. Maybe I need to give that another shot to see if I can eliminate it as a possibility again. Good idea though. It just dawned on me a minute ago to maybe have my current SIM cut down to a smaller one, which could potentially do the same thing, but I think we discussed that too and supposedly it wouldn't work. I'll give it a try again at a store and see if I cannot work through that again to see. Thanks for the idea. 

Message 129 of 280
ACE - Expert

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic

I am thinking whoever gave you that unlock code screwed something up.  Because they did break a att rule on the unlock.  

 

To reply to why it worked last year and not this year att did get more serious with the unlock rules.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 130 of 280
Voyager

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic

Buy from ebay..and now go overseas. Need to use another card. But when try to unlock.

 

"Looks like you upgraded your device recently so we can't unlock it right now. Submit a new request after the 14-day waiting period ends."

 

I buy this Kyocera DuraXE in January.

Need help. Thanks.

Message 131 of 280
ACE - Guru

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic

@nugiedha contact the seller on eBay to make sure the device is ELIGIBLE for unlock

ODad
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 132 of 280
Mentor

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic

@ODad it doesn’t matter if its eligible or not. This fourm is enough evidence to prove the portal does not unlock eligible phones a large majority of the time.

Message 133 of 280
ACE - Guru

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic

@JoeJohn Of course it matters if it is eligible. Hate to tell you this. But i bought a phone on eBay, sent in my unlock request, next thing you know I'm entering the unlock code and the phone is currently rocking away on T-Mobile. The process was very smooth.

ODad
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 134 of 280
Mentor

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic

@ODad so 1 out of 100 unlock requests worked. Still broken for actual customers.

Message 135 of 280
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