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Unlock Phone - Things To Know From AT&T

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Unlock Phone - Things To Know From AT&T

 

DeviceUnlock_.png

Unlocking Your Device - Requests & Facts

 

Your device is designed to work on the AT&T wireless network, and may require a device unlock to operate on another compatible wireless network. AT&T can send you unlock instructions upon request, provided that we can reasonably obtain them from the manufacturer and that you meet the requirements below. You should receive a response within two business days.You will find information on how to unlock your device and answers to most questions below.

 

Notice: AT&T cannot unlock devices from other wireless carriers. 

 

How To Request A Device Unlock 

  1. Go to our Device Unlock portal.
  2. Select Yes if you are an AT&T Customer, No if you are not an AT&T customer
  3. Enter your telephone # if you are an AT&T Customer. Enter your IMEI if you are a non-AT&T Customer.
  4. Follow the prompts. 

If you have an issue with the site, delete cache, cookies, and restart your browser. In some instances you may need to use another browser. 

 

Business customers can request an unlock code for a business device Here.

 

To check status of your request

  1. Go to our Status Portal.
  2.  Enter your IMEI Number & Request Number.
  3. Follow the prompts.

General Requirements for All Unlock Requests

  • The device must be designed for use on, and locked to, the AT&T wireless network. (For help see Device Unlock Support)
  • It must not be reported lost or stolen.
  • It’s not associated with fraudulent activity.
  • All the device’s service commitments and installment plans are completed, and all early termination fees are paid in full.
  • The device is not currently active on a different AT&T customer’s account.
  • If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device.

eBay & Non-AT&T Purchases

If a phone is purchased from a non-AT&T authorized dealer or sites like eBay, AT&T may be unable to unlock the device. Before purchasing the device, make sure the seller performs the unlock request. In some instances, you will have to contact the seller to perform the request. If the device was purchased by another provider, they should have online resources to unlock the device.

 

Postpaid Customers

  • Your account must be active for at least 60 days, with no past due or unpaid balance.

Prepaid / GoPhone®

  • The device must be active for at least six months of paid service.

Non-AT&T Mobility Customers

  • You’ve never had an AT&T wireless account and you meet the General Requirements for unlock requests.

Deployed Military Personnel (Current AT&T Customers Only)

  • Current AT&T customers who are active and deployed military personnel, and have provided deployment verification, need to meet all the General Requirements, except those related to the device's service commitments, installment plans and early termination fees.
  • AT&T, at its sole discretion, may limit the number of devices military personnel can unlock.

Important:

AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.

 

ChrisZ, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
55,660 Views
Message 4 of 280
Contributor

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic

I have purchased a Samsung s6 edge plus on ebay. My imei nr. 

And the code from you   does not work...what do I do now ?  [edited for privacy – please do not post personal information]

Message 76 of 280

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic

Not solved.  No one seems to be able to give me an "unlock code".

This process is ridiculously difficult. i've lost count of the number of "solved!" articles i've read, but none provide a solution.

The process is so difficult, it seems intentional.  Could it be that they'd rather force you to buy a new phone?

If this isn't resolved quickly, i won't be returning to ATT.

Message 77 of 280
ACE - Expert

Re: Unlock ATT phone Purchased From Ebay

What phone are you trying to unlock

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 78 of 280

Re: Unlock ATT phone Purchased From Ebay

Samsung Galaxy S5
Message 79 of 280
Mentor

Re: Unlock ATT phone Purchased From Ebay

I am pretty sure this is intentional. I am an att customer and they wouldnt unlock my device. They will take all your information, then tell you they cant help in a private message. Verizon i guessed stopped doing any type of device locking, if you get a verizon ohone it also works on cdma and gsm networks. But verizon scams people in different ways. So we need to get the word out to people to just buy their phones outright so they dont pay for the useless insurance and dont have to join att or vzw.

Message 80 of 280
Mentor

Re: Unlock ATT phone Purchased From Ebay

That way people can upgrade freely and recoup the full value of their device to put toward their new device for upgrades.

Message 81 of 280
ACE - Expert

Re: Unlock ATT phone Purchased From Ebay

I have a iPhone x that I bought from apple and they locked it in 6 min.  You buy a phone used these days your paying Russian roulette.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 82 of 280
Contributor

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic

No response even after private message;

Get the error: Looks like the information we need isn't in our database yet

so frustating

Message 83 of 280
Mentor

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic

This is what they sent me. Its funny because they say device unlocks are all automated. Yet they need a human to review elegabity? This is how bad things are with ATT. Look at the message i got from customer service. The error I actually get when i go to unlock the phone is contract has recently ended we need to wait 14 days. Its said that for 3 months. 

 

I am very sorry for any inconveniences this may cause; however, you will need to contact the seller of this device to request the unlock on the phone. We have to review the eligibility with them as this was their phone on their contract. As long as it's eligible it will be quick and easy, if not we tell them what needs to be done to have it unlocked.

Thanks for your time.

Jess, AT&T Community Specialist”

Message 84 of 280
Administrator

Re We can't unlock this device because it hasn't been active for at least six months

Hello @Suryamehetre,


We have received your private message, and have sent a reply. You can find this in your Forum’s Inbox; this is located in the upper right-hand corner of your screen.


We look forward to your response!


Jax, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 85 of 280
Mentor

Re: Re We can't unlock this device because it hasn't been active for at least six months

That should be illegal. They are locking a device that you purchased out of pocket? So your phone could get locked if you put an ATT sim card in it even? If this is the case we need to put this information out on social media.

 

I have an iphone 5 that they cant unlock because my service hasn't been active for at-least 6 months. Obviously the unlock terms are a scam[Per Guidelines:  Keep it Relevant and Appropriate]..

Message 86 of 280
ACE - Guru

Re: Re We can't unlock this device because it hasn't been active for at least six months

@JoeJohn  how much did you pay for that device? When you purchased the device, the paperwork stated you had to have 6-months active Service. You get the device so cheap because AT&T expects you to use the service. Your phone is Subsidized . Nothing illegal about it, and you entered into the agreement to use it 6-months knowing this. I've picked up several of these Subsidized phones to play with a certain technology  and not have to post an arm and a leg. Everyone of them  started the 6-month requirement.

ODad
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 87 of 280
Mentor

Re: Re We can't unlock this device because it hasn't been active for at least six months

My family member used this on ATTs network for about 2 years, we bought it from ATT  back when they sold them.

Message 88 of 280
Mentor

Re: Re We can't unlock this device because it hasn't been active for at least six months

So if you stick a prepaid sim in an ATT device that is eligible for unlock it becomes non-eligable once more. 

Message 89 of 280
Contributor

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic

Hello,

 

Trying to unlock my iphone -request was denied- stating: "Unfortunately, the device you're trying to unlock is associated with fraud so we can't unlock it".

 

Please help!!

 

Marc

Message 90 of 280
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