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Unlock Phone - Things To Know From AT&T

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Unlock Phone - Things To Know From AT&T

 

DeviceUnlock_.png

Unlocking Your Device - Requests & Facts

 

Your device is designed to work on the AT&T wireless network, and may require a device unlock to operate on another compatible wireless network. AT&T can send you unlock instructions upon request, provided that we can reasonably obtain them from the manufacturer and that you meet the requirements below. You should receive a response within two business days.You will find information on how to unlock your device and answers to most questions below.

 

Notice: AT&T cannot unlock devices from other wireless carriers. 

 

How To Request A Device Unlock 

  1. Go to our Device Unlock portal.
  2. Select Yes if you are an AT&T Customer, No if you are not an AT&T customer
  3. Enter your telephone # if you are an AT&T Customer. Enter your IMEI if you are a non-AT&T Customer.
  4. Follow the prompts. 

If you have an issue with the site, delete cache, cookies, and restart your browser. In some instances you may need to use another browser. 

 

Business customers can request an unlock code for a business device Here.

 

To check status of your request

  1. Go to our Status Portal.
  2.  Enter your IMEI Number & Request Number.
  3. Follow the prompts.

General Requirements for All Unlock Requests

  • The device must be designed for use on, and locked to, the AT&T wireless network. (For help see Device Unlock Support)
  • It must not be reported lost or stolen.
  • It’s not associated with fraudulent activity.
  • All the device’s service commitments and installment plans are completed, and all early termination fees are paid in full.
  • The device is not currently active on a different AT&T customer’s account.
  • If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device.

eBay & Non-AT&T Purchases

If a phone is purchased from a non-AT&T authorized dealer or sites like eBay, AT&T may be unable to unlock the device. Before purchasing the device, make sure the seller performs the unlock request. In some instances, you will have to contact the seller to perform the request.  

 

Postpaid Customers

  • Your account must be active for at least 60 days, with no past due or unpaid balance.

Prepaid / GoPhone®

  • The device must be active for at least six months of paid service.

Non-AT&T Mobility Customers

  • You’ve never had an AT&T wireless account and you meet the General Requirements for unlock requests.

Deployed Military Personnel (Current AT&T Customers Only)

  • Current AT&T customers who are active and deployed military personnel, and have provided deployment verification, need to meet all the General Requirements, except those related to the device's service commitments, installment plans and early termination fees.
  • AT&T, at its sole discretion, may limit the number of devices military personnel can unlock.

Important:

AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.

 

ChrisZ, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
54,821 Views
Message 4 of 275
ACE - Expert

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic


@DPenhead wrote:
I have read those instructions over 10 times. I know what they say. I know every step to this process that led me to where I am right now.
Thanks though.
By the way, y'all need to change the way you do business along these lines or you will be replaced by another company one day that has the best interests of the consumers in mind. Just a suggestion... Give it a try...  


@DPenhead

 

att does not need to change a thing they are the least time for unlock on prepaid most carriers are 12 months.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 31 of 275
Mentor

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic

"att does not need to change a thing they are the least time for unlock on prepaid most carriers are 12 months."

From your response I can see that you are missing the point... I don't agree with that way of doing business at all. I don't care who does it. All of the companies are wrong. Now, it might extort people here in America into paying out of their nose for things that they think they need, but it is greedy and short-sighted of every single company that does it... Set us free from the chains...That is the only acceptable solution...  You will not convince me that all of this being the 'lesser of two evils' means that it is therefor a fantastic idea and AT&T has a generous heart for all consumers of their products... So, that being said. They DO need to change their business model.... You can disagree with that all that you want to. I am not going to change your opinion, and you are most assuredly not going to change my opinion. The opinion that I have on this side of the fence has been brutally beaten into me by them in the past. They are not alone though in my frustration with cell phone companies. I have dealt with many different phone companies over the past... That is what led me to AT&T... Because, just as you put it, they are for sure the lesser of a bunch of other evils... Where else is there to go when the whole industry is like that to some degree or the other?

 

So, getting back to my phone... I have received the clearance from AT&T management directly in order to release me from the prison that is a locked phone, and to turn my GoPhone into the phone that I plan to use on my network that I already pay for... I have everything that I need to unlock it, including the official permission to do so. Will you help me to finish with this path that I am on, or shall we continue this discussion further about how they are not the worst company out there and how I need to get in line with the rest of the sheep? Because, I won't get in line. I am not that guy... And, I have no need to. I am not doing anything wrong... So, will you please help me, or not?

Message 32 of 275
Administrator

Re: Device unlock

Good evening @harshkcjain,


Welcome to the Community Forums. I would be glad to look into your device unlock request!


It sounds like you may have received this message in error and I would like to verify this on my side. In order for me to investigate further, please send us a private message directly to @ATTCares. Be sure to include your full name, phone number and any other detail about your device which may help me.


Thank you and I hope to hear from you!


Adrian, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 33 of 275
Administrator

We can't unlock this device because it hasn't been active for at least six months of paid service

Hi there @Rayaan7298!


Thanks for reaching out to the Community Forums with your question.  I would be happy to help.


I see you have sent us a private message, and I wanted to let you know I would be sending you a response shortly.  This will arrive in your Forum’s Inbox, and I look forward to working with you.


Have an awesome day!


Fiona, AT&T Community Specialist   


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 34 of 275
ACE - Expert

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic


@DPenhead wrote:

"att does not need to change a thing they are the least time for unlock on prepaid most carriers are 12 months."

From your response I can see that you are missing the point... I don't agree with that way of doing business at all. I don't care who does it. All of the companies are wrong. Now, it might extort people here in America into paying out of their nose for things that they think they need, but it is greedy and short-sighted of every single company that does it... Set us free from the chains...That is the only acceptable solution...  You will not convince me that all of this being the 'lesser of two evils' means that it is therefor a fantastic idea and AT&T has a generous heart for all consumers of their products... So, that being said. They DO need to change their business model.... You can disagree with that all that you want to. I am not going to change your opinion, and you are most assuredly not going to change my opinion. The opinion that I have on this side of the fence has been brutally beaten into me by them in the past. They are not alone though in my frustration with cell phone companies. I have dealt with many different phone companies over the past... That is what led me to AT&T... Because, just as you put it, they are for sure the lesser of a bunch of other evils... Where else is there to go when the whole industry is like that to some degree or the other?

 

So, getting back to my phone... I have received the clearance from AT&T management directly in order to release me from the prison that is a locked phone, and to turn my GoPhone into the phone that I plan to use on my network that I already pay for... I have everything that I need to unlock it, including the official permission to do so. Will you help me to finish with this path that I am on, or shall we continue this discussion further about how they are not the worst company out there and how I need to get in line with the rest of the sheep? Because, I won't get in line. I am not that guy... And, I have no need to. I am not doing anything wrong... So, will you please help me, or not?


@DPenhead

 

if you have the unlock code put in another carriers sim and unlock it...  Its that easy....  Its not rocket science....  All you need is said unlock code.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 35 of 275
Mentor

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic

I did that and the phone said that it did not have a SIM in it. It was a Verizon nano-SIM that the Verizon store let me try to do it with that they pulled out of one of their drawers in the store. It wasn't a new one though. The people there told me they would not let me use a new one without paying at least $45 for a Verizon prepaid plan, which would defeat the purpose of all of this, since I do not want Verizon service. Is there some aspect to how I handled that situation at Verizon that I might try to do differently, such as use a new nano-Sim instead, or something like that? Sorry for the late response. I had to move 300 miles yesterday for work. Any advice is greatly appreciated....

Message 36 of 275
Mentor

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic

That is NOT TRUE. I understand that you believe that, but I assure you that you are wrong... In essence you are calling me a liar, when I am NOT. Stop that.

edit - Now I cannot figure out to which person above I was responding to because once I had to log in to post a response it omitted the quote that I was responding to.. Anyway, to whomever that was, you are wrong. I have an unlock code that I acquired for free from ATT, and I cannot stand being accused of lying. I am not a liar. That is an incredible insult. Cut it out, whoever that was... Thanks..

Message 37 of 275
ACE - Expert

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic


@DPenhead wrote:

I did that and the phone said that it did not have a SIM in it. It was a Verizon nano-SIM that the Verizon store let me try to do it with that they pulled out of one of their drawers in the store. It wasn't a new one though. The people there told me they would not let me use a new one without paying at least $45 for a Verizon prepaid plan, which would defeat the purpose of all of this, since I do not want Verizon service. Is there some aspect to how I handled that situation at Verizon that I might try to do differently, such as use a new nano-Sim instead, or something like that? Sorry for the late response. I had to move 300 miles yesterday for work. Any advice is greatly appreciated....


@DPenhead

 

first off a verizon sim would not work any way they are not a GSM carrier...  You need a sim from tmobile to unlock it or metro pcs...  That phone wont work on verizon or sprint or USCC.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 38 of 275
Mentor

Re: We can't unlock this device because it hasn't been active for at least six months of paid servic

Oh. That makes really good sense. I didn't think about that. I'll give it a try as soon as I can get it worked out. I'll let you know how that goes.

Thank you.

Message 39 of 275
Contributor

iPhone Unlocking Questions and Discussion

iphone 6, at&t lte, unlock screen please help; somebody, anybody!

Message 40 of 275
Contributor

s4 phone is not prompting me for unlock code

i am trying to unlock s4 galaxy for different carriers and i can't seem to do so.

 

Message 41 of 275
Administrator

Re: s4 phone is not prompting me for unlock code

Hello @jeanamyers,


Thank you for bringing this to our attention! I can understand how important it is for you to get this device unlocked. Let's make sure we get this taken care of! 


When it comes to unlocking a device, we want to make the experience an easy and convenient process. If you haven't already, we recommend submitting a device unlock request through our online portal  to generate a  code. We also offer a great article with step by step instructions for each device. By selecting the device manufacturer, you will be directed to a page with direction. 


I hope you find this information helpful. Have an amazing rest of your day!


Vanessa, AT&T Community Specialist 



Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 42 of 275
Administrator

Re: iPhone Unlocking Questions and Discussion

Greetings @lucillelu,


I am glad you brought this to our attention! It is absolutely important we set the proper expectations when it comes to unlocking a device. Let's make sure you are guided in the right direction to get this taken care of! 


For us to provide you with the best support, can you please provide additional information on what questions and discussions you are having an issue with?  This way, we can work together to make sure you we get this resolved.


I hope to hear from you soon!

Vanessa, AT&T Community Specialist 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 43 of 275
Administrator

Re: s4 phone is not prompting me for unlock code

Hi @jeanamyers,


It is important we address any issues our customers may encounter. We definitely want to make sure you are provided with the best support. I would love to help! 


For us to better assist you, can you please provide additional information on this matter. Any errors you are receiving would be greatly appreciated. This way, we can both take a closer look and get this resolved.


I hope to hear from you soon!

Vanessa, AT&T Community Specialist 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 44 of 275
Contributor

Re: s4 phone is not prompting me for unlock code

Hi. I tried the options n i hv a unlock number but no work. Help pls
Message 45 of 275
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