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Unite Explore Mobile Hotspot Connectivity Issue

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Unite Explore Mobile Hotspot Connectivity Issue

For the past two weeks we've had spotty connection with our mobile hotspot device.  We've done a soft power down and that doesn't seem to solve the issue.  Anyone else have ideas on what could be causing this?

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Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎08-13-2018 11:13 AM

Re: Unite Explore Mobile Hotspot Connectivity Issue

Hey there, @  !

 

Try a factory reset of your hotspot. This method erases all data, settings, and preferences, but reverts the device back to factory settings.

 

We hope this information helps!

 

Lar, AT&T Community Specialist


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Message 2 of 4

Re: Unite Explore Mobile Hotspot Connectivity Issue

I have no recognition of the device in Sirekess Connections whatsoever, even though thé thé configuration (Wireless ID & Passcode) are correct.

Message 3 of 4

Re: Unite Explore Mobile Hotspot Connectivity Issue

Oops. WIREless.... funny typo, though

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