Unable to switch on Hotspot on New Blackberry Motion

Hello @mvvbapiraju,

I am sorry to hear your Mobile Hotspot is not working on your new device. I will be more than happy to help get this resolved!

Please take a few moments and try our Troubleshoot & Resolve Tool. Select your make and model, and then your connectivity issue. This will provide you with numerous steps tailored to resolving your concern.

In case the issue continues, I will be reaching out to you via private message. I want to ensure we check your account provisioning and make sure everything is updated and correct. Please check your Forum's Inbox for this!

Take care and have a great weekend.

Jonathan, AT&T Community Specialist

Exactly which plan are you on?  Only unlimited Plus allows hotspot use.

Yes, I'm on unlimited plus plan... But, still can't use Hotspot... Even, AT&T troubleshooting list of devices doesn't have my new device.

Troubleshoot and Resolve tool didn't work, as my new device is not listed on AT&T.

@mvvbapiraju  Call ATT and ask for tech support.  Your phone is new, and not branded.  It may require provisioning your account or settings on the phone for it to work well with the account.  

Also, since the phone is unbranded (not sold by AT&T), it may not be eligible for wi-fi hotspot service.  If that is one of those "advanced features" they want to keep for the phone's they sell.

The device can certainly do it, but AT&T prevents it on their network as an incentive to make you want to buy a branded AT&T phone. Or, if AT&T decides to actually carry the Motion, sometimes they will make the service available, but no one knows when or if that will ever happen.