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Re: USBConnect Mercury/WIndows 7 problems


USBConnect Mercury/WIndows 7 problems

I am trying to install the AT&T Communications Manager on a laptop that has Windows 7 and the driver on the USB device is not recognized by Windows 7.  In device manager, the device is there, however, it tells me the driver is not installed and I can't find an update.  Any help would be appreciated.
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Accepted by Former Moderator (Former Moderator)
Accepted by mod.moose
‎09-30-2015 1:39 AM

Re: USBConnect Mercury/WIndows 7 problems

I'm not sure why it's in NOT in the knowledge base, but if you got to http://www.att.com/acm, you can download the newest version of ACM for Windows 7.  Once installed, it works like a champ.
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Former Moderator

Re: USBConnect Mercury/WIndows 7 problems



Thank you for coming back and letting us know what worked for you.

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