U-verse app for Samsung Galaxy Note 2 on AT&T

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U-verse app for Samsung Galaxy Note 2 on AT&T

I tried downloading the U-verse app on all other carriers (Sprint's and T-Mobile's Note 2 phones) and it downloaded fine. But when I tried to do it on mine it said "Your device isn't compatible", I also tried this on a stock phone in an AT&T store, same issue. I asked the tech support at that store and all they have to say was that they didn't make one for Android. LOL. I was like it works on the other carrier's Note 2, why won't it work for an AT&T? Since U-verse is an AT&T product. Any insite on this would be appreciated.

 

Thanks!

Message 1 of 8 (5,106 Views)
Contributor

Re: U-verse app for Samsung Galaxy Note 2 on AT&T

Why no answer on this one?  As a software developer these thing really bug me.  Can someone from AT&T speak to the developers and ask them to fix the coding issue that is blocking the note 2 on AT&T only.   This is the flagship phone for AT&T it demands support and be fixed by the developer added the model to the acceptable list or better yet getting rid of the accepted list and letting it try to install with a list of compatible devices. 

 

Message 2 of 8 (4,505 Views)
Tutor

Re: U-verse app for Samsung Galaxy Note 2 on AT&T

I resorted to the "do it yourself" solution. Root and edit the build.prop file, play store thinks I have a Nexus 7 now... lol. Thanks AT&T, for all the amazing tech support, this will get your ratings up. NOT!

 

Message 3 of 8 (4,456 Views)
Former Community Manager
Solution
Accepted by jamileh (Former Community Manager)
‎09-30-2015 1:39 AM

Re: U-verse app for Samsung Galaxy Note 2 on AT&T

Hey folks...

 

The U-verse app has been tested and certified for many different handset types, and a list of qualified devices can be found at www.att.com/uversemobile

 

The U-verse app may work on other devices outside of this list; however, these are the only devices for which the U-verse app has been tested and certified, and we cannot speak to the apps performance on other devices.  New devices go through a certification process to validate all functions of the U-verse app work correctly.  

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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Message 4 of 8 (3,885 Views)
Contributor

Re: U-verse app for Samsung Galaxy Note 2 on AT&T

 jamileh

 

I think you are missing the point, even if it "might work" on other devices.. .the play store will not let you install the app on the samsung galaxy note II

 

even thought i think it is featured on the current uverse commericials.

Message 5 of 8 (3,572 Views)
Former Community Manager

Re: U-verse app for Samsung Galaxy Note 2 on AT&T

Hey there...

 

The Galaxy Note II is not included on the list of devices this app is availble for so that's why you're having trouble getting it to install. It is available for the original Galaxy Note, however. 

 

For reference, here's a list of the devices as of today:

 

Apple®
• iPhone® (all models - iOS 5.0 or higher)
• iPod touch® (all models - iOS 5.0 or higher)

 

Android™
• HTC Inspire™ 4G
• HTC One X™ 4G
• HTC Vivid™


• LG Escape™
• LG Nitro™
• LG Phoenix™
• LG Thrive™
• LG Thrill™


• MOTOROLA® ATRIX™ 4G
• MOTOROLA® ATRIX 2™
• MOTOROLA® BRAVO™


• Pantech Burst™
• Pantech Discover™
• Pantech Pocket™


• Samsung Captivate Glide™
• Samsung DoubleTime™
• Samsung Galaxy Appeal™
• Samsung Galaxy Note™
• Samsung Infuse™ 4G
• Samsung Captivate™
• Samsung Rugby™


• Sony Ericsson Xperia™ PLAY

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 6 of 8 (3,570 Views)
Employee

Re: U-verse app for Samsung Galaxy Note 2 on AT&T

I don't think the Uverse app supports Jelly Bean yet. I'm sure an update is right around the corner. 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 8 (3,533 Views)
Employee

Re: U-verse app for Samsung Galaxy Note 2 on AT&T

Update: Looks like an update went out today that will work on Jelly Bean. 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 8 (2,877 Views)
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