AT&T Community Forums

Trying to submit Unlock but says IMEI you entered does not appear to be an AT&T wireless phone

i am trying to submit Unlock request for gophone and when i enter IMEI it tells me "The IMEI you entered does not appear to be an AT&T wireless phone or tablet. Please re-enter the correct 15-digit IMEI number for your AT&T wireless phone or tablet. You can obtain the IMEI number from the wireless phone by dialing *#06#."

Any advice

Thank you

Responses

ATTHelp

Community Support

•

231.4K Messages

7 years ago

Hi @nikony13!

I know something like this can be a bit frustrating, but rest assured I’m here to help out! Let’s get that going shall we?

Whenever you run into that particular error, it means the IMEI that you’re trying to unlock is not locked to the AT&T network. That typically happens when the device was purchased third party. If you bought the device from AT&T, it’s something we can definitely look deeper into for you. If it was purchased from a third party vendor, you’ll want to reach out to them to see which carrier the device belongs to.

Thanks so much for reaching out and have a good one!

Michelle, AT&T Community Specialist

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