04-29-2019 12:32 PM
I’m trying to request a device unlock, but it keeps getting denied because it says I didn’t confirm it, even though I have confirmed it. This has happened twice. Is there a fix to this or another way to unlock it?
Solved by: Go to Solution.
04-30-2019 3:27 PM
Thank you for reaching out to us, we'd love to help with your device unlock concern! Have you hear active service for at least 60 days? Is your installment paid off? When was last did you submit the unlock request? Did you get any specific message when you submit the request?
To better assist you, please view this article to get more details on How to Unlock your AT&T Device.
Let us know!
Yetty, AT&T Community Specialist
04-30-2019 5:17 PM
Yes, I meet all the requirements.
I tried to submit an unlock request yesterday and I confirmed the email. But today I got an email that said they had to cancel my request because I didn’t confirm it with 24hours.
I have tried it 3 times and keep getting the same email even though I confirm my request
04-30-2019 6:02 PM
We would like to advise that as of April 29, 2019, confirmation emails are no longer required for device unlock. Please check the status of your request and if you receive no updates please resubmit your Device Unlock Request.
We hope this info helps.
Lar, AT&T Community Specialist
05-02-2019 5:57 AM
I tried again and got the same email. It says “looks like you didn’t confirm your request”
i checked the current status and it’s denied, description say “ looks like you didn't confirm your request so we had to cancel it. The link we sent you was only good for 24 hours“
05-02-2019 7:37 AM
05-06-2019 5:27 AM
I'm having this same issue, I keep confirming it via the link sent through email and upon clicking it, its acknowledge via website "Thanks for Confirming!". Its a little frustrating given there is no other way to notify or seek assistance other than through this thread which does not look very helpful. Is there any other route to request a device to be unlocked?
- edited 05-06-2019 5:02 PM
Same with my current experience trying to get a 2nd hand (USA purchased ) iphone 5 unlocked to use in the UK with my giffgaff sim. I get the email, I click confirm, it says thanks for confirming then 24hrs later I get an email saying I didn't confirm. I clearly did. Anyone got a sensible solution please? Can't be this hard surely
07-14-2019 4:54 PM
08-19-2019 9:54 AM
I am having this same problem with my device unlock requests being cancelled, with an email indicating that I did not confirm my request when I DID in fact confirm my request. Very frustrating. I have tried 3 times now. Has anyone found a solution?
08-19-2019 10:19 AM
08-19-2019 1:28 PM