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Cstout's profile

Contributor

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1 Message

Wednesday, September 19th, 2018 3:34 AM

Transferring of Account

Combining phone plans is a nightmare with your company!!! What happened to good ol' customer service within the store. I went to my local AT&T to combine my husbands plan and my plan together. Informed the sale rep he sat us down, calculated everything, told us it would be a family plan, and then said but yeah sorry cant do that in the store. What? Most infuriating process. He said I would have to call or go online to get it done. So I called somebody, they walked me through some sort of transfer of responsibility. My husband accepted the transfer, but it still isn't one phone plan or the plan we were informed we would have. So I have to call again to have someone check to see what is going on! This is an absolutely ridiculous process!!! I have now talked to at least 5 different people about this process because the gentleman in the store wouldnt help us and several people over the phone dont know how to transfer properly. Talk about poor customer service. Just the worst process ever!! AND I still dont have the combined phone plan!! 

Community Support

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230.7K Messages

6 years ago

Hello @Cstout.

 

We don’t like to hear that you had an unsatisfactory customer experience, and we want to turn things around for you. We’d be happy to research your account and see about getting you set up correctly. We’re sending you a private message (PM) to get your details. Please check your forums private messages by clicking the envelope in the top right section of this page, or click Forums Inbox. Locate the PM from ATTCares and reply to the message with the requested account details. Thanks for reaching out to us!

 

Dawn, AT&T Community Specialist

ACE - Sage

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116.6K Messages

6 years ago

Took my sister and I 5 minutes by email online.  The only objection is the $18 per line charge 

 

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