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The Walking Dread - Mobile Device Setup

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The Walking Dread - Mobile Device Setup

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Did you get a new device? Not sure how to use it? The AT&T Community Team is here to help protect you, I mean, help set up your new device or answer questions you may have!

 

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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 45
ACE - Expert

Re: The Walking Dread - Mobile Device Setup


@RhodesMan wrote:

Which phones will and which phones will not allow wifi calling?

What is AT&T's policy on this?


ATT does not allow wifi calling on PREPAID....  Also non ATT branded android phones dont get wifi calling.  Windows phones and Blackberry OS phones also get no wifi calling....

 

ALL LG and Samsung phones sold by ATT for postpaid get wifi calling.  iPhones it does not matter if its a 6 or newer including the se they all get wifi calling...

 

Some phones like the BB keyone and Moto z2 force dont get wifi calling either even tho att sells them.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 16 of 45
Employee

Re: The Walking Dread - Mobile Device Setup

@RhodesMan  Thanks for reaching out to us!
This page will provide you with information regarding Wi-Fi Calling:  https://www.att.com/esupport/article.html#!/wireless/KM1063258

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 17 of 45
ACE - Expert

Re: The Walking Dread - Mobile Device Setup


@ATTCustomerCare wrote:

Did you know that, if you ever need help activating a device, transferring data, setting up voicemail and Wi-Fi, we have a site that will help you get your phone and tablet up and running online?

 

Just visit https://www.att.com/support/wireless/setup.html to:

  • Activate your device
  • Back up, restore, or transfer your data
  • Setup your voicemail and more!

The more you know ... Smiley Happy

The AT&T Community Team


Except the ATT mobile transfer app is junk and does not work half the time...  Samsung and LG both have better apps that ATT should be telling customers to use.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 18 of 45
ACE - Professor

Re: The Walking Dread - Mobile Device Setup

Just something to show you all,I am using a old Note 4 over here.

And this is the data speed I have.

Do I need to say more??Smiley LOL

E00C5F81-CBB2-42CB-84DB-B9FD7D51A411.jpeg

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 19 of 45
ACE - Professor

Re: The Walking Dread - Mobile Device Setup

I agree, @GLIMMERMAN76, the Samsung and LG apps are definitely the best choice.

 

 

Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Select "Accept as Solution" to help others with the same issue find an answer.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 20 of 45
Community Manager

Re: The Walking Dread - Mobile Device Setup

Thanks for the answer @GLIMMERMAN76

 

I think I would just add that all currently available LG and Samsung phones support Wi-Fi calling, and most recent models from the last couple of years should as well, just not all ever, as there are definitely older models that came out before this feature was introduced. Just wanted to clarify for other users, I know what you meant.

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 21 of 45
ACE - Expert

Re: The Walking Dread - Mobile Device Setup


@ATTDmitriyCM wrote:

Thanks for the answer @GLIMMERMAN76

 

I think I would just add that all currently available LG and Samsung phones support Wi-Fi calling, and most recent models from the last couple of years should as well, just not all ever, as there are definitely older models that came out before this feature was introduced. Just wanted to clarify for other users, I know what you meant.

 

Dmitriy


Your right should have gave a little more detail...  The phones have to be running Marshmallow or newer to get WiFi calling also...

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 22 of 45
Community Manager

Re: The Walking Dread - Mobile Device Setup

All,

 

This hour we will have another pop-quiz and the first person to reply with the correct answer will win a $25 gift card!

 

Now, in order to participate you ...

  1. Must be registered and signed in as a Forum user. So if you haven't signed in or registered with the AT&T Community Forum, do so now!
  2. Must reply with the correct answer to our multiple choice question (A, B, C or D)
  3. Must only reply once per question.
  4. Must be 18-years old or older.
  5. Must not be an employee of AT&T or any of it's affiliated companies or partners
  6. Finally, you are not allowed to be a repeat winner. You can only win once. 

Good luck!

 

NO PURCHASE NECESSARY. Open only to legal residents of the United States & District of Columbia, 18 years of age or older.  Void where prohibited. Subject to Official Rules athttps://forums.att.com/t5/custom/page/page-id/contest-rules#contest-four. Sponsored by AT&T Services, Inc., 208 S. Akard, Dallas, Texas 75202.


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 23 of 45
Employee

Re: The Walking Dread - Mobile Device Setup


@adidaskid808wrote:

Just something to show you all,I am using a old Note 4 over here.

And this is the data speed I have.

Do I need to say more??Smiley LOL

E00C5F81-CBB2-42CB-84DB-B9FD7D51A411.jpeg


@adidaskid808

Good Afternoon, from your picture we can see that you are getting about -98 dBm from the tower. With marginal signal strength from the tower that can cause a fluctuation in data connectivity speeds. Depending on your location and the building that you are in that can also affect the signal. If you use a site to check the download speed like http://speedtest.att.com/speedtest/ or https://fast.com/ what speeds are you seeing?

 

Thanks,

Nate

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 24 of 45
Community Manager

Re: The Walking Dread - Mobile Device Setup

Ok, everyone, it's time for our second pop quiz!  Again - the first signed in Forum user to reply to this thread with the correct answer (A, B, C or D) will win a $25 gift card!

 

Which AT&T program offers free same-day delivery and setup by a friendly Expert?

  1. AT&T BYOP
  2. AT&T Lifeline
  3. AT&T Enjoy
  4. AT&T Thanks

 

Good luck!

 

NO PURCHASE NECESSARY. Open only to legal residents of the United States & District of Columbia, 18 years of age or older.  Void where prohibited. Subject to Official Rules athttps://forums.att.com/t5/custom/page/page-id/contest-rules#contest-four. Sponsored by AT&T Services, Inc., 208 S. Akard, Dallas, Texas 75202.


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 25 of 45
ACE - Expert

Re: The Walking Dread - Mobile Device Setup


@ATTDmitriyCM wrote:

Ok, everyone, it's time for our second pop quiz!  Again - the first signed in Forum user to reply to this thread with the correct answer (A, B, C or D) will win a $25 gift card!

 

Which AT&T program offers free same-day delivery and setup by a friendly Expert?

  1. AT&T BYOP
  2. AT&T Lifeline
  3. AT&T Enjoy
  4. AT&T Thanks

 

Good luck!

 

NO PURCHASE NECESSARY. Open only to legal residents of the United States & District of Columbia, 18 years of age or older.  Void where prohibited. Subject to Official Rules athttps://forums.att.com/t5/custom/page/page-id/contest-rules#contest-four. Sponsored by AT&T Services, Inc., 208 S. Akard, Dallas, Texas 75202.


D. ATT Thanks

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 26 of 45
ACE - Expert

Re: The Walking Dread - Mobile Device Setup

C att enjoy

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 27 of 45
ACE - Professor

Re: The Walking Dread - Mobile Device Setup

That is just the photo I would like to show you all,I am in the 6th floor of the inside part of a concrete building,I noticed that is about another 3 or 4 cell antenna surround the building with different networks,

that is why most cell phone and data will mostly work in underground shopping center and basement in Hong Kong.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 28 of 45
Community Manager

Re: The Walking Dread - Mobile Device Setup

@GLIMMERMAN76 you are correct.

 

It's C: AT&T Enjoy... so you will now enjoy your $25 gift card. we'll reach out to you with details.

 

Congratulations


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 29 of 45
Employee

Re: The Walking Dread - Mobile Device Setup


@adidaskid808wrote:

That is just the photo I would like to show you all,I am in the 6th floor of the inside part of a concrete building,I noticed that is about another 3 or 4 cell antenna surround the building with different networks,

that is why most cell phone and data will mostly work in underground shopping center and basement in Hong Kong.


@adidaskid808

 

Thanks, for sharing!

 

Nate

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 30 of 45
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