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The Walking Dread - Mobile Device Setup

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The Walking Dread - Mobile Device Setup

 TheWalkingDreadv2.png 

 

Did you get a new device? Not sure how to use it? The AT&T Community Team is here to help protect you, I mean, help set up your new device or answer questions you may have!

 

Join us Wednesday, April 18th (1-4pm ET, Noon-3pm CT, 10am-1pm PT) to prepare yourself and learn about your new device! During our knowledge sharing session, there will be opportunities to win $25 gift cards by surviving our contests!

 

Need Device Insurance? You still have time to protect your device with open enrollment! Hurry before it is too late!

Did you drop your device? Is your device damaged or not working? Do not let the infection set in! If you have AT&T Device Protection use it now!

New Device and Wondering Where to Start? Check out our Device Setup page to get started right!

Needing more Help? Our Online Device Support Tool can help guide you to safety.

 

The AT&T Community Team

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 45
Community Support
Solution
Accepted by topic author Community Support
Accepted by ATTCustomerCare
‎04-04-2018 10:10 AM

Re: The Walking Dread - Mobile Device Setup

Have a device you need help setting up? Join us Wednesday, April 18th (1-4pm ET, Noon-3pm CT, 10am-1pm PT)!

 

Asking our experts a question is easy!

 

  1. Be sure you're logged in to the Community.
  2. At the bottom of the page, look for the empty text box where you can type your question.
  3. When you are done, just click Reply.

When signed in, you’ll see a subtle pop-up message on the bottom right-corner of your browser when our experts are replying to your question.

 

Along with these real-time notification pop-ups, you have a Notifications counter next to your blue Private Message (PM) envelope, in the upper right corner of your browser. When you're signed in, you'll see the number of notifications awaiting your review.

 

And – if you are signed in – you'll have a chance to win some prizes!

 

Now let's meet some of our experts for our April 18, 2018 The Walking Dread - Mobile Device Setup session!

 

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@ATTCares began assisting customers in 2010.  This team of three AT&T Technical Managers (David, Chris, and Jared)   with a combined 25 years of corporate experience -  are always looking to share solutions with customers in the Community! 

 

 

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@ATTTimCS joined the community in February 2016, with more than 15 years of AT&T experience..  In addition to interacting with amazing community members daily, Tim’s favorite part of his role is learning.  Every day he learns something new because of a great questions someone in the community has asked.  Outside of AT&T, he is a proud father of two daughters, and spends most of his free time camping and teaching his eldest how to drive……(gulp).  Tim is now a strong believer in “It Can Wait."

 

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@GLIMMERMAN76  joined the community January 23, 2010 and was given the Award for Community Excellence in 2014.  See his February, 2015 ACE of the Month interview here.  He's earned 33 badges,  authored 350+ Accepted Solutions and been given 800+ kudos.  He earned our first-ever Blue Ribbon badge in May, 2015.  He was a recognized subject matter expert during our August, 2016 Straight Outta Data session and in our December, 2017 Unwrapped session.

 

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@LadyJaxn has five years of AT&T Experience.  She was awarded the prestigious Service Excellence Award in 2017, and was chosen for the 2016 Summit.  Her hobbies including reading, and being a sports mom of two sons.  She loves the color blue - royal blue for this lady, of course!

 

 

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@Lilybell2 joined the community February 5, 2015  and was given the Award for Community Excellence later the same year.  She's authored 31 solutions, been given 30 kudos and earned 20 badges.  She was our ACE of the Month in June, 2016.  See her terrific March 2017 blog here:  Malware? Viruses, Trojans, Adware and Ransomware… Oh my!

 

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@RadRach has been with AT&T 14 years.  When she's not being a rad support specialist, she enjoys being with her three kids:  Victor (15), Jerry (10), & Zaylee (6.)  She loves the color purple! 

The AT&T Community Team

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 45
Community Manager

Re: The Walking Dread - Mobile Device Setup

Welcome everyone, the Knowledge Sharing session is now open. At this time, our AT&T specialists and Community ACEs are standing by to answer any questions you may have.

 

Please feel free to post your question in this thread. And stay tuned for some fun quizzes and prices!

 

Thanks, here we go...


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 45
Community Manager

Re: The Walking Dread - Mobile Device Setup

Welcome to today's  Knowledge Sharing Session The Walking Dread - Mobile Device Setup!

 

We thought we'd kick this session off with a quick pop-quiz. The first signed in person to reply with the correct answer will win a $25 gift card!

 

Now, in order to participate you ...

  1. Must be registered and signed in as a Forum user. So if you haven't signed in or registered with the AT&T Community Forum, do so now!
  2. Must reply with the correct answer to our multiple choice question (A, B, C or D)
  3. Must only reply once per question.
  4. Must be 18-years old or older.
  5. Must not be an employee of AT&T or any of it's affiliated companies or partners

Finally, you are not allowed to be a repeat winner. You can only win once. 

 

Good luck, everybody!

The AT&T Community Team

 

NO PURCHASE NECESSARY. Open only to legal residents of the United States & District of Columbia, 18 years of age or older.  Void where prohibited. Subject to Official Rules athttps://forums.att.com/t5/custom/page/page-id/contest-rules#contest-four. Sponsored by AT&T Services, Inc., 208 S. Akard, Dallas, Texas 75202.


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 45
Community Manager

Re: The Walking Dread - Mobile Device Setup

All,

 

It’s time for our first pop quiz! The first signed in Forum user to reply to this thread with the correct answer (A, B, C or D) will win a $25 gift card! 

 

What can’t you activate online, at https://www.att.com/activations?

  1. Your new AT&T PREPAID phone
  2. Your new SIM card
  3. Your new Wireless device
  4. Your new AT&T Fiber Internet

 

Good luck!

 

NO PURCHASE NECESSARY. Open only to legal residents of the United States & District of Columbia, 18 years of age or older.  Void where prohibited. Subject to Official Rules athttps://forums.att.com/t5/custom/page/page-id/contest-rules#contest-four. Sponsored by AT&T Services, Inc., 208 S. Akard, Dallas, Texas 75202.


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 45
ACE - Guru

Re: The Walking Dread - Mobile Device Setup

d

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 45
Community Manager

Re: The Walking Dread - Mobile Device Setup

See how easy that was?! Smiley Wink

 

Congratulations @RhodesMan, you just won a $25 gift card with your correct answer, D! We will reach out to you shortly with your prize details.

 

Thanks


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 45
Teacher

Re: The Walking Dread - Mobile Device Setup

I have a question.  My family in Texas shares a data plan with five smart phones.  My daughter is traveling to Canada next month.  Do I have to do anything special for her to make phone calls and send texts?  Will it cost extra because she is in Canada?

Message 8 of 45
Employee

Re: The Walking Dread - Mobile Device Setup

Depending on the plan you are on you might need to add an international feature. You will also want to make sure international data roaming is turned on in the phone settings. This will allow her to use data while on a foreign carrier. Also if she has an iPhone this will enable her to use iMessage as well. If you don't mind me asking what plan are you on?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 45
Teacher

Re: The Walking Dread - Mobile Device Setup

I had to go to my bill and look it up.  We all have iPhones, and my bill says:

Mobile Share Value 40GB with Rollover Data

Message 10 of 45
Employee

Re: The Walking Dread - Mobile Device Setup


@abbabeastwrote:

I had to go to my bill and look it up.  We all have iPhones, and my bill says:

Mobile Share Value 40GB with Rollover Data


@abbabeast You will need to add an international plan for her coverage if that is the case. Either the International Day Pass or one of our Passport Plans will get you taken care of. You can find more information on those @ https://www.att.com/offers/international.html

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 45
Community Support

Re: The Walking Dread - Mobile Device Setup

Did you know that, if you ever need help activating a device, transferring data, setting up voicemail and Wi-Fi, we have a site that will help you get your phone and tablet up and running online?

 

Just visit https://www.att.com/support/wireless/setup.html to:

  • Activate your device
  • Back up, restore, or transfer your data
  • Setup your voicemail and more!

The more you know ... Smiley Happy

The AT&T Community Team

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 45
ACE - Guru

Re: The Walking Dread - Mobile Device Setup

Which phones will and which phones will not allow wifi calling?

What is AT&T's policy on this?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 45
ACE - Professor

Re: The Walking Dread - Mobile Device Setup

Good Morning and Hello from Hong Kong ,China. Man Very Happy

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 45
Community Manager

Re: The Walking Dread - Mobile Device Setup

Hi @adidaskid808

 

Welcome!


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Message 15 of 45
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