Explore & discover

Helpful Links

Switching from Straight Talk to AT&T

Tutor

Switching from Straight Talk to AT&T

I currently have 3 phones with Straight Talk.  I have one that is unlocked that I will be switching now to AT&T.  My question is, I also have an Iphone 4 and a Samsung Galaxy S3 that I bought with Straight Talk/ as Straight Talk phones.  Can I switch these over to AT&T with problem as well?  If so, do I need to get SIM cards?

103,018 Views
Message 1 of 24
Professor

Re: Switching from Straight Talk to AT&T

It shouldn't be a problem at all if the phones are AT&T branded, it if the phones are unlocked. Smiley Happy The SIM cards will be provided to you upon opening up your account. Smiley Happy

Welcome to the AT&T family and hope to see you around in the forums! Smiley Very Happy
~Sunshine Smiley Happy
Message 2 of 24
Tutor

Re: Switching from Straight Talk to AT

Only one phone is AT&T branded. I do not know about the other phones; I
bought them through Straight Talk. Will they work?





Susan {Personal content removed for your safety}

Message 3 of 24
Tutor

Re: Switching from Straight Talk to AT&T

The other phones were purchased through Straight Talk, not unlocked.  I have an Iphone 5 and a Samsung S3 bought with Straight Talk.  How do I get these working with AT&T?

Message 4 of 24
Master

Re: Switching from Straight Talk to AT&T


@skduke wrote:

The other phones were purchased through Straight Talk, not unlocked.  I have an Iphone 5 and a Samsung S3 bought with Straight Talk.  How do I get these working with AT&T?


You will have to call Straight Talk and request an unlock code for both phones. I'm not familiar with how their policies work, but be aware that they may reserve the right to deny your unlock request. 

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 5 of 24
Contributor

Re: Switching from Straight Talk to AT&T

I just visited my local AT&T store with the intent of switching my iPhone 4 from Straight Talk to AT&T and the employee working there told me that he had never successfully been able to port a phone number over from Straight Talk and that I would have to get a new number. My internet research suggests that it should be possible. Can anyone advise?

Message 6 of 24
Expert

Re: Switching from Straight Talk to AT&T


@jenwade54 wrote:

I just visited my local AT&T store with the intent of switching my iPhone 4 from Straight Talk to AT&T and the employee working there told me that he had never successfully been able to port a phone number over from Straight Talk and that I would have to get a new number. My internet research suggests that it should be possible. Can anyone advise?


Suggest you try another store, make sure it is a corporate store and not a authorized retailer

Message 7 of 24
Tutor

Re: Switching from Straight Talk to AT&T

I just tried porting my StraightTalk number to AT&T today at a corporate store and it failed miserably. Since StraightTalk service (or a least my service) is provided by AT&T's network my phone number is already owned by AT&T. 

 

I know some people have been able to do it by getting someone who knows what tricks are required, but nobody at the store in Germantown could manage it. They ended up saying the only way to get it to work would be to port to another carrier then back into AT&T. I tried calling 3 other corporate stores in the area to see if anyone else knew what to do but not a single one would answer their phone. After ringing through to each store I just got a message saying everyone was busy and dumping me back out to the menu. 

 

In any event, porting from StraightTalk to AT&T isn't straight forward. 

Message 8 of 24
Contributor

Re: Switching from Straight Talk to AT&T

I did finally get this to work by visiting a different corporate store here in San Francisco. I'm not sure how the guy did it (he had never done it before), but it took him almost an hour and repeated phone calls to AT&T to achieve. I agree that it would be nice if the AT&T stores would answer their phones...it would be great to know if a store has the ability to do what you need to do before you drive out there. And thanks, Dmitriy, for your response!

Message 9 of 24
Contributor

Re: Switching from Straight Talk to AT&T

Hi I too am having an issue moving a straight talk number to an att #. I talked to customer service by calling and they told me it couldn't be done. Please help.

Message 10 of 24
Community Support
Solution
Accepted by Community Support (Community Support)
Accepted by ATTMobilityCare
‎04-20-2016 1:47 PM

Re: Switching from Straight Talk to AT&T

Hello Community!

 

This is one of our most popular threads, and has generated a lot of great questions from the community.

 

I wanted to take a moment and provide a bit of clarity around the concern, and give anyone with this question a clear path to resolution.

 

StraightTalk, TracPhone, and Net10 customers that are attempting to Port to AT&T absolutely can do so.  The process is exactly the same as with any other carrier, with one caveat.  These companies are different than major carriers like Verizon or T-Mobile in that the Port process takes longer, and can even be longer than 24 hours.  This tends to cause the confusion or appearance that it is "failing" or not working.  It is simply a longer delay to a successful port due to their system limitations.

 

You can also check your status and other great information for your port at our Port Support page.

 

If you are attempting to move from StraightTalk, TracPhone, or Net10 to AT&T and it has been over 24 hours, please contact our port support team so we can engage those companies to address the concern.

 

Thanks

Tim, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 11 of 24
Contributor

Re: Switching from Straight Talk to AT&T

I tried to do porting couple of my Straight talk number to ATT for past 5 day. There is no success and I had  to return phone to ATT and I closed my account finally with ATT. Really unhappy about the process followed in ATT. One person says it can be done and next person says I can port only one number and not the other one. Finally everything got messedup and there is no way for ATT to port the numbers. I surrendered all phones and closed the ATT account. Happy ending.

Message 12 of 24
Contributor

Re: Switching from Straight Talk to AT&T

Okay I can't get pasy a screen on my phone. My husband default reset his ZTEZ812 and I believed he got into the configuration system that has all the numbers and you choose to reprogram it.So I cut it off then on, it goes to Welcome screen and u choose language, hit next, then it gets to WiFi and i choose the right one but when I try to touch the screen to type in password, it Won't pull up keyboard and says Please create your keeper account or sign into an existing account, i hit OK, but it won't let me type anything! And the Next option isn't highlighted in the bottom corner! So I'm stuck. How can I get past this? I sign into his account on my phone, can I see if the Keyboard was deleted. Or is there a way to reset/reprogram it? Or if not, we have a straight talk phone and a Cricket phone, can I switch account over to one of them?
Message 13 of 24
ACE - Professor

Re: Switching from Straight Talk to AT&T

 Here's a link to the Keeper help, but it looke like you'll need to unlock this, before you move forward on adding it to AT&T.

Alternatively, you can reset it, look up something like "ZTE 812 hard reset", but this will result in ALL your phone data being lost, so make SURE to back up anything critical, before a hard-reset.

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 24
Contributor

Re: Switching from Straight Talk to AT&T

I have an AT&T account.  My last phone broke (stopped charging).  I got the bright idea that I could purchase an Iphone 5 from walmart under the Straight Talk brand and just put my AT&T sim card in it.  After a few hours of struggling to figure out how to do this with no success I chatted with an agent on the Straight Talk website.  According to them you need to have a 12 month plan with Straight talk before you are allowed to change carriers on that specific phone. Time to return the phone to walmart, wait for my money to be refunded to the card, and purchase a phone through some other means because spending $400-$700 for a phone is not an option.  Yay American economy

Message 15 of 24
Share this topic
Share this topic
Additional Support