Tutor
•
3 Messages
Swapping phones
My sister lost her cell phone that is on a 2yr contract w/ AT&T...they are telling her she needs to buy a brand new phone, which she can't afford. Can she purchase a refurbished phone for much less money and swap it with her old cell phone? Her Insurance does not cover lost/stolen phones.
Accepted Solution
Official Solution
21stNow
Professor
•
2.7K Messages
11 years ago
Or she could use an old phone that she has as a backup. If one of her friends/family/coworkers has an AT&T compatible phone that she can use until she is upgrade eligible, she can do that, as well.
If she chooses to purchase a new phone, she can purchase anything from the cheapest GoPhone to a Nexus 4 from the Google Play Store. She has many choices; she just has to determine what choice best suits her needs.
If she buys a basic phone and had any grandfathered data plans on her line, she will lose those and won't be able to get them back, so that is something to consider.
0
Dcookie
Expert
•
20.5K Messages
11 years ago
Sure she can...but you may have to give CC a call to give them the correct IMEI number. What type of phone did she lose and which is she thinking of buying, may I ask??
0
lukeybird
Tutor
•
3 Messages
11 years ago
As of now, no clue . She had a Smart Phone but it's been since the fall it got lost in a pile of leaves. At & T keep telling her she has to purchase brand new
0
0
Dcookie
Expert
•
20.5K Messages
11 years ago
She can certainly purchase a refurbished phone. Is it a rep at a brick and mortar ATT store that keeps telling her she has to purchase a brand new phone??? I don't see why they would tell her that.
0
0
wingrider01
Expert
•
12.2K Messages
11 years ago
Or get att gophone and put the sim in it, helped a friend do that when she dropped her current one in a porta potty - that was not pretty. they are avialable from a basic flip phone to a low end android smartphone
0
lukeybird
Tutor
•
3 Messages
11 years ago
No, it's when she calls the number on her bill. She's not tech savy, neither am I but I know a LITTLE more than she does. So, was going to take her to the brick & mortar place and get it all set. Figured I find out what I could before we went...and you've helped A LOT!!! I have Sprint and something similar happened to me but had no trouble, although I dislike them (ssshh )
0
Dcookie
Expert
•
20.5K Messages
11 years ago
0
0