Contributor
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2 Messages
Slow Dialing results in "Call cannot be completed as dialed" AT&T Wireless Home Phone
I just signed up for Wireless Home Phone service and have had it a week. The phenomenon is that if a number is dialed too slowly I receive the message "the number cannot be completed as dialed". If the number is dialed quickly all calls go through. It is like there is a 10 second or so timeout. If I have to look down to read the rest of a number before I enter it the call might fail. I have used two different phones plugged into the wireless home phone device and both suffer the same issue. One phone is a Uniden with an answering machine and the second phone I tried is a wall phone I used with AT&T landline as well as Comcast for years with no issues so it's not the phones.. Has anyone run across anything like this?? AT&T tech support told me they hadn't heard of it. Again, if I key the numbers fairly quickly all calls go through.
ATTHelp
Community Support
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231.3K Messages
7 years ago
Hi @oldpuck,
I hope the home phone service has been great aside from this! I’m glad you reached out to us in the Community Forums for assistance. I’d be happy to take a look into this.
I haven’t heard of anything like this before with Wireless Home Phone service. How long has this been going on for? I would be more than happy to investigate this deeper, however, I only have troubleshooting and support information with devices we offer. I recommend reviewing the user manual for dialing configuration or contacting the manufacturer to see if they can provide more assistance.
Please keep in touch!
Adrian, AT&T Community Specialist
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oldpuck
Contributor
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2 Messages
7 years ago
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ATTHelp
Community Support
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231.3K Messages
7 years ago
Hello again @oldpuck!
Thank you for reaching back out to us! I am so glad you were able to resolve this issue, on your own! This Wireless Home Phone is such an awesome device; please feel free to contact us at any time if you have any further issues with the use of this phone.
Have a great rest of your day!
Adrian, AT&T Community Specialist
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