Mentor
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91 Messages
Samsung Rugby III freezing and rebooting problem?
Hello everyone. I purchased a Samsung Rugby III brand new almost two weeks ago and noticed something odd with the phone today. I was in my address book in the process of editing a contact when the phone started beeping fast, as though I was pressing buttons, it froze, and then rebooted by itself. I have done a battery pull with the device on and both a resset and restore the phone to factory settings. This is the first time this phone has malfunctioned since I purchased it. The operating system on the phone is also up to date. What can I do if this phone malfunctions again?
callie.crk.kuczek
Scholar
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154 Messages
11 years ago
I got the phone back from the repair center this past Tuesday and the same thing is going on. There actually was a problem with the phone. It was having trouble downloading the most current version of the operating system. So that was updated and now when I go to check for an operating system update, I see the following message:
The server is currently unavailable. Your device will automatically check for an update within the next 48 hours.
Before I sent the phone in for repairs, I could check for an operating system update and it would read on the screen that the operating system was up to date.
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msurmint
Contributor
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2 Messages
10 years ago
This will take a while:
I went shopping at AT&T store, decided to get a Rugby III, but didn't want to pay the $270 price tag. I went home and ordered one for $100 (new) off Amazon. When it arrived, it had an error where it didn't recognize it's own IMEI number, and therefor couldn't sync with the AT&T Address Book. I exchanged it with the seller, got another one, it did the same thing. In talking with the seller, they said their supplier was "working on it". While I was waiting for them to figure it out, I ordered, again from Amazon, but a different vendor, another Rugby III. This one came, and had the error described above. For me, it has been most often happening when I listen to MP3's. I can start an MP3 (listening through my bluetooth earpiece), and within 5 minutes it will freeze and reboot. So, I called and exchanged the phone with vendor 2. Meanwhile, vendor 1 says they have the IMEI problem fixed, and ships me another phone. This new phone (#3) from vendor 1 has the same freeze and reboot problem that vendor 2's phones did. I received the exchange phone from vendor 2, and it also freeze's and reboots.
I finally decided I would have been money and frustration ahead if I had just bought the more expensive phone from AT&T. Today I went to the AT&T store, bought the Rugby III. Tonight, after setting it up and sync'ing all my contacts etc., I tried an MP3 and within 5 minutes, freeze and reboot. I've found that if I start the MP3's up again, it will reboot a second time, but on the 3rd time, it will just shut down and I'll have to pull the battery to get it to restart.
It seems there is a software error in the Rugby's, and it doesn't matter where it comes from. I have (apparently) successfully updated my software, and this HASN'T fixed the problem. Should I ship all these phones back? Anyone?
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