Samsung Eternity A867 Freezes.

Tutor

Samsung Eternity A867 Freezes.

I returned my first phone after I had issues with phone

1. The phone would reboot itself in the middle of the call.

2. The phone would freeze when a call is received.

 

The 2nd unit froze again when getting a call and I failed to receive it. After master reset, the next day phone just froze and I had to pull the battery out to reset it.

 

Here is the firmware version:

 

SOFTWARE VERSION A867 UCH J3
CLINE VERSION MAGICSYNC V.1.0.0

 

Suggestions!!

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Professor

Re: Samsung Eternity A867 Freezes.

Have you installed any 3rd party apps on the phone?
Message 2 of 7 (3,317 Views)
Tutor

Re: Samsung Eternity A867 Freezes.

I really appreciate that you took time to read my message.

 

No. I have not installed any app, whatsoever.

Message 3 of 7 (3,312 Views)
Professor

Re: Samsung Eternity A867 Freezes.

I have read a few posts on this forum about the Eternity freezing but a master reset usually fixed it
Message 4 of 7 (3,300 Views)
Tutor

Re: Samsung Eternity A867 Freezes.

I did the master reset yesterday and I forgot my phone at home today. Had 5 missed calls and a frozen phone in the evening.

 

Master reset was done as follows:

Menu->Reset Settings-> Select All -> Hit reset -> Enter pin twice -> Confirm Yes.

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Professor
Solution
Accepted by topic author tjsingh
‎09-30-2015 1:39 AM

Re: Samsung Eternity A867 Freezes.

I would definitely try then to replace the phone again. Maybe you just had bad luck wiht a second faulty one.
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Tutor

Re: Samsung Eternity A867 Freezes.

I have called warranty department and my 3rd device is on the way. Thanks for your support!!

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