12-21-2008 3:34 PM
I was playing around with my phone yesterday and came across something that said to enter my SIMPIN. I had no idea what this was. It's an 8 digit code and I tried a few things I thought it might have been. Now my phone is locked. Obviously, this wasn't one of my smarter moves, I should have left it alone. But anyway, now I can't get into my phone, which is proving problematic.
Here's what happens when I turn my phone on:
A little message block pops up and says: "SIM Blocked"
It gives me the option to "Unlock" which then takes me a block titled: "PIN1 Unblock Code"
The PIN1 Unblock Code is supposed to be 8 digits long and it accepts any combination, the problem is the next 2 screens
After entering in any 8 digit code combo, I am taken to a screen that says: "Enter New SIM PIN"
Once again, any combo is accepted
Then I am taken to a new screen that says: "Re-enter New SIM PIN"
Now, logically, I feel that it should accept the same 8 digit code I just entered, but of course it doesn't.
Instead a little message pops up that says: "Code invalid. Try again."
Then I am taken back to the original SIM Blocked screen.
Any help? AT&T stores aren't open on Sundays and neither is their customer service hotline. It's pretty important that I get my phone in working order ASAP as this is my only form of communication (I don't have a home line).
Thanks in advance to any advice that you can give me!
Solved! Go to Solution.
12-21-2008 3:56 PM
12-21-2008 3:59 PM - edited 12-21-2008 3:59 PM
Hit "0" at the first prompt and then hit "0" again at the second - you will get to a CSR -
You do not have to listen to the automated menu.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!